Problem: The client is concerned about WPML's WooCommerce Multicurrency feature not creating distinct URLs for each currency, which is recommended by Google for better indexing and structured data management. The client wants to know why WPML uses cookies instead of URLs for currency differentiation and how to configure WPML to create distinct URLs for each currency. Solution: 1. Google's documentation recommends, but does not require, distinct URLs for each currency. Many e-commerce sites successfully use dynamic currency switching without separate URLs, focusing instead on ensuring that the structured data matches the displayed price. 2. By default, WPML changes currency using cookies and user sessions to avoid duplicate content and simplify store management. WooCommerce itself does not support separate URLs per currency. 3. To display different currencies based on the site's language (resulting in separate URLs), follow these steps: - Go to WPML > Languages. - Select "Different languages in directories". - Go to WooCommerce > WooCommerce Multilingual > Multi-currency tab. - Enable "Show prices in different currencies based on site language." This setup links currency to language, but each language must have a unique currency. 4. For custom URL structures like example.com/usd/product/, custom development is necessary. A developer can modify the URL structure, update structured data dynamically, and set up canonical tags to prevent duplicate content issues. We recommend hiring a developer experienced in WooCommerce and WPML customization from https://wpml.org/contractors/. 5. Ensure your structured data is correct by using tools like Google's Rich Results Test and verifying that SEO plugins handle currency display accurately.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: Клиент переводит товары на украинский язык с английского, используя классический редактор WordPress. При создании перевода товара основные поля, заголовок и описание копируются, но основное фото товара не отображается на украинской версии сайта, вместо этого выводится стандартное изображение. Solution: Мы предложили клиенту проверить, возникает ли аналогичная проблема при использовании стандартной темы, например, Storefront. Это поможет определить, связана ли проблема с текущей темой сайта. Также мы настоятельно рекомендовали сделать резервную копию базы данных перед проведением любых изменений.
Если данное решение не помогло или оно кажется неактуальным, мы рекомендуем открыть новый тикет в службе поддержки WPML. Также полезно проверить известные проблемы, убедиться в актуальности версии исправления и подтвердить, что установлены последние версии тем и плагинов.
Problem: The client was facing an issue where products available in only one language were still showing the language selector for other languages. When trying to access the URL directly or clicking the language selector, a 'Too many redirects' error occurred. Solution: We suggested checking the WPML > Settings > Post Type Translation to ensure that "Products" was set to "Translatable – use translation if available or fallback to default language". If the setting was already correct, we recommended toggling it off and on again, as this resolved the issue for the client.
If you're experiencing similar issues, we recommend checking your WPML settings and ensuring they are configured correctly. If the problem persists, it might be due to an outdated solution or a different underlying issue. We highly recommend visiting related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If none of these steps work, please open a new support ticket.
Problem: The client reported that shipping classes on a product level are not always recognized, leading to incorrect shipping costs. The shipping classes could not be adjusted on a product level across different languages. Solution: We resolved the issue by making a minor modification to the original product and updating the translations. Here are the steps we recommend you try: 1. Select a product as an example. 2. Make a minor modification to the product, such as adding an extra letter, then update the product, and remove the additional letter. 3. Navigate to the WPML translation editor and complete the translations for the required languages. 4. This should ensure that the shipping class is applied correctly across all languages for that product.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, you can open a new support ticket for further assistance at WPML support forum.
Проблема: Клиент столкнулся с проблемой, когда добавление товаров в корзину работает некорректно с активным плагином WPML. Проблема исчезает при отключении WPML. Решение: Мы рекомендуем проверить, возникает ли аналогичная проблема при использовании стандартной темы, например, Storefront. Также стоит временно отключить все плагины, кроме WPML, WooCommerce Multilingual & Multicurrency и WooCommerce, чтобы проверить, не вызывает ли проблему конфликт плагинов. Если проблема сохраняется, возможно, решение устарело или не подходит для вашего случая. Мы настоятельно рекомендуем проверить известные проблемы, убедиться в актуальности версии исправления и подтвердить, что у вас установлены последние версии тем и плагинов. Если проблема не решена, пожалуйста, откройте новый тикет поддержки.
Проблема: Клиент столкнулся с проблемой, что фото не переносятся в русскую версию сайта при обновлении переводов с украинского на русский язык. Решение: Мы рекомендуем обновить плагин WPML до последней версии 4.7.1 и его дополнения, чтобы воспользоваться последними исправлениями и улучшениями. Проверить и скачать последние версии можно в разделе Моя учетная запись -> Загрузки. Убедитесь, что опции:
Duplicate uploaded media to translations
Duplicate featured image to translations
активированы при редактировании товара на языке оригинала. Также попробуйте запустить медиа опцию в WPML → Settings → Media Translation. Не забудьте сделать резервную копию базы данных перед продолжением.
Если данное решение не помогло или оно кажется неактуальным, рекомендуем открыть новый тикет поддержки. Также рекомендуем проверить известные проблемы, убедиться в версии исправления и подтвердить, что у вас установлены последние версии тем и плагинов.
Problem: You need guidance on how to set up different product images for different languages in WooCommerce. Solution: If you're experiencing this issue, we recommend you follow these steps: 1. Create the product in the default language, set the product image and product gallery. 2. Go to WPML → Translation Management and send the product with your media for translation. 3. Then, go to WPML → Media Translation and click the pencil icon under the language for which you want to use different media. 4. Translate the product. Before proceeding, ensure you update your WPML plugin and add-ons to the latest version, 4.7.1, to benefit from the latest bug fixes and improvements. You can check the latest released versions under "My Account -> Downloads" on the WPML site. Instructions to update can be found here: http://wpml.org/faq/install-wpml/ Please remember to backup your database before you proceed.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client reported that all Dutch translations for their WooCommerce products were missing, and the products were displayed in English instead of Dutch. Other languages like German and French were unaffected. Solution: We explained that WPML does not modify the original content but creates a secondary database entry for translations linked to the original. If WPML is deactivated, the issue with the translations would likely persist. We recommended that the client check their logs to isolate the issue and gather more details about why the Dutch content is appearing in English.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
Проблема: На странице каталога клиента строка 'Price on Request' переведена с использованием функции 'Искать строки пока страницы обрабатываются', что предназначено только для сайтов на стадии разработки. Это замедляет работу сайта и приводит к тому, что перевод строки сбивается через некоторое время. Решение: Мы рекомендуем обновить плагин WPML до последней версии 4.7.1 и его дополнения для использования последних исправлений и улучшений. Проверьте последние выпущенные версии в разделе Моя учетная запись -> Загрузки и следуйте инструкциям по обновлению, доступным здесь. Не забудьте сделать резервную копию базы данных перед обновлением и также обновить Woocommerce и другие соответствующие плагины.
Если проблема сохранится после обновления, мы рекомендуем проверить известные проблемы, подтвердить версию исправления и убедиться, что у вас установлены последние версии тем и плагинов. Если это не поможет, пожалуйста, откройте новый тикет поддержки.
Problem: While setting up WPML on your site, you noticed that certain admin menu items such as WPML->Languages and WPML->Translation Dashboard are missing. Solution: If you're experiencing this issue, it might be due to a problem with your database where the primary key isn't set to auto-increment properly. We recommend you to: 1. Access your website's database. 2. Ensure you have a complete backup of the database before proceeding. 3. Execute the following SQL commands:
DELETE FROM qpgw_term_taxonomy WHERE term_taxonomy_id = 0;
ALTER TABLE qpgw_term_taxonomy CHANGE COLUMN term_taxonomy_id term_taxonomy_id BIGINT(20) UNSIGNED NOT NULL AUTO_INCREMENT;
These steps are crucial and should only be performed after ensuring that you have a complete backup of your database.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: Wenn ein Kunde die Währung von CHF auf EUR ändert, zeigt das System weiterhin 'CHF' als Währungsabkürzung an, obwohl der Betrag korrekt umgerechnet wird. Solution: 1. Überprüfe, ob im Child Theme der WooCommerce Currency Symbol Filter angewendet wird. Weitere Informationen findest Du hier: https://woocommerce.com/document/change-a-currency-symbol/ 2. Stelle sicher, dass das Multi-Currency Feature im Plugin "WooPayments" nicht aktiviert ist. Informationen zur Einrichtung findest Du unter: https://woocommerce.com/document/woopayments/currencies/multi-currency-setup/ 3. Erstelle eine Sicherheitskopie Deiner Website und Datenbank. 4. Gehe zu Plugins > Installieren > Kommerziell (Tab) und klicke auf "Check for WPML Updates". Installiere die aktuellsten Versionen unserer Plugins. 5. Führe ebenfalls Updates für das Parent Theme oder andere Plugins aus, falls verfügbar. 6. Deaktiviere das Multi-Currency Feature in Woo-Payment und richte mehrere Währungen unter WooCommerce > WooCommerce Multilingual ein.
Falls das Problem weiterhin besteht oder diese Lösung aufgrund von Aktualisierungen nicht mehr relevant ist, empfehlen wir, die neuesten Versionen von Themes und Plugins zu überprüfen und die bekannten Probleme auf https://wpml.org/known-issues/ zu konsultieren. Sollte keine Lösung gefunden werden, eröffne bitte ein neues Support-Ticket im WPML Support-Forum.
Problem: The client is experiencing an issue where items added to the cart do not stay in the cart when using WPML Multilingual, WPML SEO, and WPML String Translations plugins. Solution: 1. Ensure your site is backed up for safety. 2. Update WPML to the latest version, WPML 4.7.1, from the Plugins >> Add New Plugin page. Click the Commercial tab and then the “Check for updates” button. 3. Install the WooCommerce Multilingual & Multicurrency plugin if not already installed. This can be downloaded from the WPML.org downloads page: https://wpml.org/download/woocommerce-multilingual-multicurrency/ 4. Configure the WooCommerce Multilingual & Multicurrency plugin following the documentation here: https://wpml.org/documentation/related-projects/woocommerce-multilingual/#plugins-you-need 5. If the issue persists, flush any cache and use the troubleshooting tools in WooCommerce Multilingual & Multicurrency under the Status tab to fix potential issues.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client reported that the cart page was blank except for the header and footer when clicking the 'Add to Cart' button, despite having a cart page already created. Solution: We resolved the issue by deleting the old cart page and inserting the WooCommerce Cart Shortcode
[woocommerce_cart]
. We then set the page template to 'Cart/Checkout' which resolved the problem, and the cart page began displaying correctly in both languages.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
