Problem: После обновления темы WordPress описания товаров не синхронизируются в переводчике, и отображаются старые тексты. Проблема затрагивает только существующие товары, в то время как новые товары работают корректно. Solution: 1. Обновите плагин WPML до последней версии (4.6.13) и его дополнения, чтобы воспользоваться последними исправлениями и улучшениями. Инструкции по обновлению можно найти здесь: https://wpml.org/ru/faq/как-установить-wpml/ 2. Если обновления не видны, перейдите в раздел Плагины → Добавить новый, нажмите на вкладку Реклама, затем на кнопку «Проверить наличие обновлений». Не забудьте сделать резервную копию базы данных перед обновлением. 3. Удалите пакет строк, который прикреплен к проблемному товару в WPML → Пакеты, используя ID товара. Затем внесите изменения в товар и сохраните их, после чего перейдите в редактор переводов.
Если предложенные решения не помогут или они кажутся неактуальными, мы рекомендуем проверить известные проблемы, подтвердить версию исправления и убедиться, что у вас установлены последние версии тем и плагинов. Если проблема сохраняется, пожалуйста, откройте новый тикет поддержки.
Problem: You are trying to translate product descriptions using both a special translator and the WordPress translator. After attempting to delete the translated products to rebuild them from the base language, the products do not appear in the list views and show ++ for the to-do translations. However, the product still appears on the front side with the untranslated base language instead of German or English. The description remains untranslated, but the variations are translated. Solution: If you want to delete the translated product, navigate to Products → All Products, switch the language, and then delete the translated product. Additionally, you will need to clear the trash. If this doesn't fully resolve your issue, please provide more details or include screenshots to help us better understand the problem. You can use the "upload an image" option below the comment section.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, feel free to open a new support ticket at WPML support forum.
Problem: You are trying to sync products for translated product categories on your site, but when switching to German, the product categories show 0 products, even though they are linked to the Dutch categories. Solution: First, ensure that you update the product translation after linking the products. Follow these steps: 1. Edit the original Dutch product that contains that category. 2. Make sure that the category is assigned. 3. Add a tiny change to the text product description (you can remove it later) and update the product. You should see that product translations are requiring an update. 4. Navigate to the translation using the translation editor and complete the translation. 5. The translated German product should have the identical product parameters as the original.
If this method does not resolve the issue, consider using the bulk editing option: 1. Go to Products → All Products. 2. Select multiple products simultaneously and choose Edit from the Bulk action drop-down. 3. Change the Comments drop-down to "Allow," update the products, and then change it back. 4. Change the language to German and attempt just to update those products in bulk mode.
If these solutions do not work or seem outdated, or if they do not apply to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/.
Problem: The client reported that after translating their shop page from Portuguese to English using WPML, no products or content were displayed on the English version of the shop page.
Solution: We identified that the client needed to install the WooCommerce Multilingual addon to properly display translated products on the shop page. We advised the client to install this addon without deleting the existing translations, as the addon would automatically correct the issue. After installation, the client noticed that all products, including those not yet translated, were showing and some items appeared duplicated. We checked and completed the WooCommerce Multilingual setup, which initially didn't display due to a conflict with another plugin blocking the setup notice. Once the setup was completed and the conflicting plugin was addressed, the shop page displayed content correctly.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: The client is using the RankMath Plugin on their site and is facing issues with the front-end not displaying the correct RankMath meta for product sub-categories. The front-end also fails to show the correct product category IDs for editing, resulting in incorrect RankMath meta. Solution: If you're experiencing similar issues, we recommend navigating to WPML > Languages and enabling the option "Adjust IDs for multilingual functionality". This adjustment should resolve the issue with incorrect meta display and category IDs on the front-end.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
