WCML

Problem:
The client reported an issue where the admin received an order confirmation email in the HR (Croatian) language, but the customer received the same email in SI (Slovenian), despite all strings being translated correctly in WPML.
Solution:
We first recommended testing with only the default WordPress theme and essential plugins (WooCommerce and WPML) to ensure that the issue wasn't caused by any other plugin or theme conflicts. Upon testing, it was confirmed that the HR email was sent correctly to the customer under these conditions.
Further investigation revealed that the issue was due to the use of a custom string added in the email content in SL (Slovenian), which was not translated. We advised the client to either translate these custom strings via WPML > Translation Management or to delete the custom strings and revert to using the default provided strings.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.

Problem:
The client is experiencing issues with automatic translations not covering the entire website and products in some languages not being able to be added to the cart. Specifically, the client mentioned that on the staging site, the 'add to cart' button was unresponsive, and on the production site, the quantity appeared as 0 instead of replicating the main language quantity.
Solution:
We reviewed the client's staging site and confirmed that the issue with adding products to the cart was not present in all languages, but only when the stock quantity for certain product variations was set to "0".

We advised the client to check the original product in the WordPress Editor and ensure that the stock quantities are correctly set for all variations. If the stock is not empty, the product should be addable to the cart in all configured languages.

In case the stock is not synced then it might be that systems fields have been altered at WPML > Settings > Custom Field Translation. We recommended ensuring that the WPML configuration changes made to 'copy' settings are correctly applied across all environments for fields like "_stock" to maintain consistent behavior.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please do not hesitate to open a new support ticket with us for further assistance.

Problem:
If you're experiencing issues where product category images are not the same height across different language versions of your site, it might be due to custom CSS not being applied to the translated template.
Solution:
We recommend checking your default language category template for any custom CSS. If found, ensure this CSS is also added to the translated templates. Alternatively, for better management and consistency, add your custom CSS in a centralized location such as Elementor > Custom code, or Appearance > Customize > Additional CSS. Here is an example of CSS that you might need to apply:

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.

Problem:
Sie versuchen, die Produktverfügbarkeit auf Ihrer Produktseite korrekt zu übernehmen, wenn Sie von der Sprache DE auf FR wechseln. Die Verfügbarkeit wird jedoch nicht wie erwartet übernommen und zeigt stattdessen unterschiedliche Verfügbarkeiten an.
Solution:
Um das Problem zu beheben, sollten Sie das Produkt in der französischen Version löschen und dann neu übersetzen. Hier sind die Schritte, die Sie befolgen sollten:
1) Öffnen Sie die Produktbearbeitungsseite in Französisch durch diesen Link: Produktbearbeitungsseite
2) Löschen Sie das Produkt in der rechten Sidebar, wie Sie es mit einem normalen WordPress Post, Seite oder Produkt tun würden.
3) Leeren Sie den Papierkorb.
4) Übersetzen Sie das Produkt erneut.

Falls diese Lösung veraltet ist oder nicht auf Ihr Problem zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu eröffnen. Überprüfen Sie auch die bekannten Probleme, bestätigen Sie die Version der dauerhaften Lösung und stellen Sie sicher, dass Sie die neuesten Versionen Ihrer Themes und Plugins installiert haben. Für weitere Unterstützung besuchen Sie bitte unser Support-Forum.

Problem:
El cliente tiene un atributo con imagen que desea que sea igual en ambos idiomas sin tener que añadir la imagen dos veces. Sin embargo, no consigue que el atributo con imagen se visualice en inglés.
Solution:
1. Si el cliente está creando un nuevo producto, debe duplicarlo primero y luego traducirlo. Puede seguir los pasos en esta guía: https://wpml.org/es/documentation-2/traducir-los-contenidos/mostrar-contenido-no-traducido-en-lenguas-secundarias/
2. Si el producto ya está creado y traducido, entonces debe añadir la imagen manualmente.
3. Asegurarse de que las casillas para duplicar las imágenes estén marcadas al editar el producto en el idioma original.
4. Configurar el campo personalizado de la imagen para que se copie siguiendo los pasos en esta guía: https://wpml.org/documentation/getting-started-guide/translating-custom-fields/

Si esta solución no resuelve el problema o parece irrelevante debido a actualizaciones o diferencias en el caso específico, recomendamos abrir un nuevo ticket de soporte. También es altamente recomendable revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión de la solución permanente y confirmar que se han instalado las últimas versiones de temas y plugins.