Problem: The client is experiencing 404 errors when trying to access category links in the secondary language (French), despite these links working correctly in English. Solution: 1. We recommended updating all WPML plugins by navigating to Plugins → Add New Plugin in the WordPress admin, clicking on the Commercial tab, and then clicking the Check for updates button. After updating, the issue persisted. 2. We then suggested re-saving permalinks by going to Settings → Permalinks and clicking the Save Changes button without altering any settings. This step did not resolve the issue. 3. Next, we checked the translation setup for product categories. We advised the client to go to WPML → Taxonomy Translation, select Product Categories from the dropdown menu, and ensure all fields under the Label section were filled out, especially the Slug. Despite these efforts, the 404 error persisted. 4. Given the ongoing issues, we escalated the matter for further investigation by our support specialists.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems continue, please open a new support ticket for personalized assistance.
Problem: You are using WordPress with WooCommerce and WPML and want to manage different prices per language for the same product, but the price fields are locked and synchronized with the original language, preventing manual edits. Solution: We regret to inform you that WPML does not natively support setting different prices for the same currency. However, with WPML and WooCommerce Multilingual, you can define different prices for different currencies. For more details, please refer to our documentation on Multi-Currency Support in WooCommerce. Additionally, using WPML Multi-Currency, you can set custom prices for each currency as shown in the documentation linked above. For further clarity, we have prepared a brief video demonstrating exactly how to do this: Video Tutorial.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML Support Forum.
Problem: The client was experiencing an issue where the 'détails' tab in French was not showing up in the English version of their products. Solution: We identified that the fields
_specifications
,
_specifications_attributes_title
, and
_specifications_display_attributes
were set to 'Don't Translate'. We changed these fields to the correct translation preferences. We recommend that the client edits any product in the default language and updates it. After updating, they should check the translated product on the front end.
Please note that this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: When using the WPML language switcher to switch to a secondary language, no shipping methods are displayed for that language. However, when selecting 'All languages', the shipping methods for the secondary language become visible. Solution: First, ensure you have a full backup of your site. Then, in your WPML dashboard under WPML → Support → Troubleshooting, run the following steps: 1. Remove ghost entries from the translation tables 2. Fix element_type collation 3. Fix WPML tables collation 4. Set language information 5. Fix terms count 6. Fix post type assignment for translations If these steps do not resolve the issue, it may be necessary to reset the shipping methods. This involves exporting the shipping methods using the Advanced Shipping plugin's export function, deleting all existing shipping methods, and then re-importing them. This process was tested and resolved the issue on a staging site before applying it to the live site.
If this solution does not apply to your case, or if it seems outdated, we highly recommend opening a new support ticket. Also, check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
Problem: If you're experiencing a fatal error when using PHP 8 with the WPML Multilingual & Multicurrency for WooCommerce plugin, and the error disappears when the plugin is deactivated or when using PHP 7.4, the issue might be related to a specific string translation. Solution: We recommend the following steps to resolve this issue: 1. Navigate to WPML -> Strings Translation. 2. Search for "All %s" under the "woocommerce" domain with "Exact match" checked. 3. Edit the German translation to include an "s" after "Alle %". 4. Press Enter to save the change. This adjustment should resolve the fatal error. Please check your site to confirm that the problem is solved.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: If you're experiencing issues with losing categories when switching languages in your WPML setup, Solution: We have contacted the theme authors, and they have confirmed that the fix for this issue will be included in the next release of the Woodmart theme, version 8.4. Until then, we recommend manually applying the PHP fix we provided in our previous communications. This temporary solution should resolve the issue until the official update is available.
Please note that this solution might become irrelevant if it's outdated or not applicable to your case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is experiencing an issue where non-logged-in users are redirected to an empty cart page when clicking on a WooCommerce order payment link, while logged-in users (such as admins) are directed to the correct payment page. Solution: We recommend verifying and confirming whether the problem persists with WPML disabled and in the default language. If the issue still occurs when WPML is disabled, it indicates that the problem is not related to WPML. Ensure that everything works correctly without WPML first, then enable WPML, translate the content, and check if any WPML-specific issues appear. Additionally, ensure that all related pages and URLs are properly translated to maintain functionality when using WPML with WooCommerce. For more details on translating WooCommerce pages with WPML, visit WooCommerce Multilingual.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problema: Se stai riscontrando problemi con le impostazioni multivaluta in WooCommerce Multilingual, dove le opzioni 'Valuta determinata dalla lingua del sito' o 'Posizione del cliente' scompaiono immediatamente dall'interfaccia e non riesci a salvare le impostazioni, potrebbe essere dovuto a un valore corrotto nella tabella wp_options del tuo database. Soluzione: Per risolvere questo problema, abbiamo rigenerato le impostazioni di _wcml_settings nel database, il che ha ripristinato la funzionalità delle impostazioni multivaluta. Dovresti ora essere in grado di aggiungere e gestire più valute senza problemi.
Se la soluzione proposta non risolve il tuo problema o sembra non essere più attuale, ti consigliamo di verificare la versione delle correzioni permanenti e di assicurarti di avere installato le ultime versioni di temi e plugin. Inoltre, ti invitiamo a consultare la pagina dei problemi noti di WPML. Se il problema persiste, ti invitiamo a aprire un nuovo ticket di supporto.
Problem: Le sélecteur de langue ne s'affichait plus sur la page des catégories de produits WooCommerce malgré la synchronisation correcte des traductions. Le client avait déjà vérifié et synchronisé les menus, l'entête, vidé la cache, et refait la traduction sans succès. Solution: Nous avons découvert que la page utilisait le même slug que la page de catégorie, ce qui créait une confusion. Nous avons changé le slug en « categories-des-produits ». Après cette modification, le sélecteur de langue fonctionne correctement.
Si cette solution ne résout pas votre problème ou semble dépassée, nous vous recommandons de vérifier les problèmes connus, de confirmer que vous avez installé les dernières versions de vos thèmes et plugins, et de vérifier la version du correctif permanent. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.
