A field is being translated after Don't translate been selected.

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Tagged: Exception

This topic contains 6 replies, has 2 voices.

Last updated by arnoldS-2 1 year, 3 months ago.

Assisted by: Mohamed Sayed.

Author	Posts
January 17, 2023 at 11:02 am #12832997
arnoldS-2	The Field; _seopress_redirections_logged_status used by SEO Press is still popping up in translations after being turned off.
January 17, 2023 at 12:19 pm #12833869
Mohamed Sayed	Hi there, Thanks for contacting WPML support, I will be glad to help you. For existing translations, you need to update the original post/page to apply the new settings. So please try the following steps: - Edit the page in the default language - Make a small change to any text content (You can undo the change later) - Update the page then update the translation Let me know please if that helps. Regards, Mohamed
January 17, 2023 at 12:55 pm #12834249
arnoldS-2	Hi I tried it with a new post and please be aware I DO NOT want to translate this field and I DO NOT want to see it in the translation page for posts. Thank you
January 17, 2023 at 8:01 pm #12837245
Mohamed Sayed	Hi, Please create a full database and website backup then go to WPML > Support > Troubleshooting page, and click the following: - Clear the Cache in WPML - Remove ghost entries from the translation tables - Fix element_type collation - Fix WPML table collation - Set language information - Fix post type assignment for translations If that didn't help, I would need to request temporary access (WP-Admin) so I can investigate this issue further. – preferably to a test site where the problem has been replicated if possible – Your next answer will be private, which means only you and I have access to it. ❌ Please backup your database and website before providing us with access details ❌ If you don't see the form below, please don't add your credentials as they will be publicly exposed: hidden link Privacy and Security when Providing Debug Information for Support: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ Thanks for your cooperation
January 20, 2023 at 7:26 am #12856669
arnoldS-2	Hi After undertaking those steps there is no change apart from WPML asking me to translate all the content again. The issue is more a connivence thing. If you would like to clone the sight on your end and play around with it; I am happy to proceed. Otherwise every time having to re translate (it does memorize the translations) is a tedious process. Thank you
January 20, 2023 at 9:39 am #12857757
Mohamed Sayed	Hi, Kindly create a copy of your site and provide a link to download it. You can use the Duplicator plugin (https://wordpress.org/plugins/duplicator/) or the All-in-One WP Migration plugin (https://wordpress.org/plugins/all-in-one-wp-migration/). The plugin will create a package file that you can download then upload again to Google Drive or Dropbox and share the download link in the next reply which I have marked as private. Then I’ll escalate this issue to our developers for further investigation. Please check here for more details: https://wpml.org/faq/provide-supporters-copy-site/ Thanks for your cooperation.

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.