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Last updated by Andrey 6 months, 1 week ago.

Assisted by: Andrey.

Author Posts
October 23, 2023 at 1:46 pm #14638819

Norbert

Edit pages with the "Advanced Translation Editor" but it seems some old settings or database is blocking it. Getting this message: hidden link
But it is active, see here: hidden link

Link to a page where the issue can be seen:
hidden link
(currently with copy of page not 'Translation Editor')

Kind regards
Bernhard from MONOBUNT

October 23, 2023 at 8:53 pm #14641313

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for contacting WPML support. I'll be happy to help you with this.

Could you try the following?

- Backup your site's Database
- Go to WPML > Setting and enable the "classic translation editor"
- run this query in your site's database:

select *
from wp_options
where option_name = 'WPML_SITE_ID:ate'
OR option_name = 'WPML_TM_AMS'
OR option_name = 'otgs_wpml_tm_ate_cloned_site_lock'

-------------------
Note: "wp_" is the prefix of your WP installation, so you might have to change it to suit yours.

Note 2:
If you don't know how to run this query, you can also search for the following entries in the wp_options table of your installation

+ otgs_wpml_tm_ate_cloned_site_lock
+ WPML_TM_AMS
+ WPML_SITE_ID:ate

-------------------

- Delete those entries
- Go to WPML > Settings and re-enable ATE
- Flush the site's cache if present

Before proceeding with any changes, please make sure to back up your database first.

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.