[Escalated to Compatibility team] cant turn on automatic tranlation

Direct URL Link to compatible translation services:
https://wpml.org/country/united-states/?wpv_post_search=star&wpv_view_count=5075663

Thank you for the update. I’d like to take a closer look at the content that isn’t translating properly.

are the items not translated, posts from Buddyboss?

I am not 100% sure that comments and feed posts are translatable with WPML, however, I would like to take a closer look to inspect further.

Please sahre with me a few examples that I can review to make sure we are both looking at the same content.

I would like to request temporary access (wp-admin and FTP) to your site to test the issue.
(preferably to a test site where the problem has been replicated if possible)

**Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken **

I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/
You will find the needed fields for this below the comment area when you log in to leave your next reply.
The information you enter is private which means only you and I have access to it.

NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin.

Thank you,
Bobby

Thank you for sharing the access details!

After reviewing your site and our documentation, I noticed that the Forums post type was not set to be translatable in WPML. To correct this, please follow these steps:

Go to WPML → Settings.

Scroll down to Post Types Translation.

Set Forums to Translatable.

For more detailed guidance, you can refer to the following documentation:
BuddyPress Multilingual – WPML Documentation

Once this is set, you'll notice that each translated forum becomes its own dedicated space. For example, a French user visiting the French version of the forum can start a discussion in French, completely separate from the English forum discussions.

“To help members connect with like-minded users, you can also set up dedicated forums in each language.
For example, a forum for discussing Best Breakfast Ideas may generate different responses in the US and France. Creating separate forums in English and French allows users to share relevant opinions without overlapping discussions from other languages.”

If you’d like to translate individual discussions, you can do so here:

Go to BP → Forums.

At the top of the page, click the Discussions tab.

From there, you’ll be able to translate each discussion. (You can see a test discussion I added as an example.)

Hi there,

"I want anyone that has a language that I have available to be able to read my post I made in english, into their own language, and to be able to be part of the same discussion. not a different area because of the language issue. if someone reads english, then the persons reply in french should show up in english for me to see translation."

I understand what you are trying to achieve, I think the main issue at the moment is that the Activity posts from the feed are not translatable.

you will notice that when you go to Forums you can now translate the discussion and forums, however, the activity feed items are not giving you that option.

When I review all available options in WPML->Settings, Activity is not one of them.

I'd recommend looping the BP team on this as well, in the meantime I will also reach out to our compatibility team for some feedback here as well

I wanted to let you know that we are investigating this from our side and will update you here as soon as there is an update.

Thank you for your update.

The OTGS Installer can be safely removed. It's only used during the initial setup to install WPML and its add-ons.

The FTP access details provided aren't working — that’s why I asked for verification.

While we can use the File Manager plugin, it carries risk: if the change causes a fatal error, you may lose access to both the plugin and the site. FTP is the safest way to proceed.

Since I had your permission and no working FTP, I installed WP File Manager and attempted the change. However, I was blocked by a 403 error when saving the file.

You’re right — the code exists already. It was added by BuddyBoss, not us. This line is what breaks translation of the Activity feed and needs to be commented out.

Please go to:

wp-content/plugins/buddyboss-platform/bp-core/compatibility/class-bb-wpml-helpers.php

Look for this on line 83:

add_filter( 'bp_init', array( $this, 'bb_prevent_translated_post_activities' ) );

Change it to:

//add_filter( 'bp_init', array( $this, 'bb_prevent_translated_post_activities' ) );

Why this is happening:
This issue reappeared after a recent BuddyBoss update. Our team is in touch with theirs, and we’re waiting for their response. Since compatibility requires both sides, we also recommend you follow up with them as their customer — this can help move things faster. We've already nudged them from our end.

Next Steps:

You can try the workaround via your hosting's file manager and let me know once it's done.

Or, send updated FTP access so I can do it for you.

We want to help you get the most out of WPML. Every step we take is aimed at moving this forward efficiently and safely.