Depending on the bank, it might be refunded instantly or it might take a few days until you see it in your account.
My colleagues also let me know why this happened after a deeper investigation:
1. There's been a good amount of jobs being sent for automatic translation and the total would have been over $100 (not sure if you manually sent them or if the setting were set for "automatically translate everything")
2. The system charged the $100 security limit
3. The system announced that the total will be more than that and that it would be charged at the beginning of next month
4. The jobs were canceled by the user
5. And yes, it seems that there is a bug a the moment in our system - you were NOT supposed to be charged after the initial security limit charge until all the credits were used from the security limit (195.000 credits)
Practically, you were supposed to have 195.000 credits available and not be charged until all those were fully consumed.
thanks for finding out. I started doubting myself from the beginning because I didn't understand the procedures. Hopefully we can wrap it up now and I won't have to face it again. I saw that the amount has already been reserved on my credit card (minus a few dollars for used credits). Thanks again for your patience.
