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This topic contains 2 replies, has 2 voices.

Last updated by Mihai Apetrei 8 months, 3 weeks ago.

Assisted by: Mihai Apetrei.

Author Posts
August 3, 2023 at 3:12 pm #14150613

chooseA

I am trying to display logo for defferent language

Link to a page where the issue can be seen:
hidden link

I followed the instructions on translating the media on String translations but nothing happened. Is it ok to give you full access(Admin) to solve the issue?

Thanks in advance

August 3, 2023 at 4:35 pm #14151031

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi there.

Sure! I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of the site files and database before providing us access.

- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.

The private box looks like this: hidden link

I will be waiting for your response.

Kind regards,
Mihai Apetrei

August 8, 2023 at 8:24 am #14167517

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Thank you.

The ids of the media file for the logo needed to be "translated" with the media id of the translated version of the logo.

Attaching screenshot.

Now, the logo shows up correctly on EN, too.

Mihai

Screenshot 2023-08-08 at 11.22.35.png
Screenshot 2023-08-08 at 11.21.27.png
August 8, 2023 at 8:39 am #14167655

chooseA

Thank you so much for the support!

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.