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This topic contains 12 replies, has 4 voices.

Last updated by pamelaW 1 year, 10 months ago.

Assisted by: Bobby.

Author Posts
January 22, 2023 at 3:40 pm #12866963

pamelaW

Hi,
Could you help me with this error message.
The page is updated and alla updates are done.

"We have detected a problem with some tables in the database. Please contact WPML support to get this fixed.

Lost connection to MySQL server during query

Array
(
[language] => en
[context] => WP Endpoints
[gettext_context] =>
[domain_name_context_md5] => 8d0ee533eb6eaa9960c52ecb3fc80232
[name] => order-pay
[value] => order-pay
[status] => 0
[translation_priority] => optional
[allow_empty_value] =>
)
"

In the WPML support page on the website is also this mentioned:
Multibyte String extension Not loaded Multibyte String extension is required for WPML String Translation.

I have also an error log.

Hope you can help me!

Pamela

January 22, 2023 at 5:53 pm #12867377

Itamar
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+02:00)

Hi, Pamela.

Before your ticket is assigned to one of my colleagues, please allow me to walk you through some initial debugging steps. This will help speed up the support process.

For the message that shows on your site, please check the following two known issues we have and proceed according to the recommendations to check if it solves the issue on your site.

https://wpml.org/errata/false-positive-error-notice-we-have-detected-a-problem-with-some-tables-in-the-database/

https://wpml.org/errata/missing-_icl_strings-_icl_string_translations-data-tables/

Multibyte String extension issue

PHP Multibyte String extension is a must when using WPML. We mention this here.

https://wpml.org/home/minimum-requirements/

If this PHP extension is not active on your server, you need to install it. If you are unsure what to do, please ask the support of your hosting service to install it for you. We can not install it for you.

Regards,
Itamar.

January 23, 2023 at 5:50 am #12868965

pamelaW

Thank you, I'll look at this later today.

Regards,

Pamela

January 23, 2023 at 7:30 am #12869227

pamelaW

Hi,
Thank you for the instructions. Here are my comments regarding them:

Tested - No result:
- https://wpml.org/errata/false-positive-error-notice-we-have-detected-a-problem-with-some-tables-in-the-database/
- https://wpml.org/errata/missing-_icl_strings-_icl_string_translations-data-tables/

I have contacted the hosting to get PHP Multibyte String extension installed:

Regards,

Pamela

January 23, 2023 at 10:39 am #12871499

Andreas

Thank you for your reply. When you have news from the Hosting company, please share in order to see if this will fix your issue.

Regards,
Andreas

January 23, 2023 at 1:51 pm #12873485

pamelaW

Hi,
The PHP Multibyte String extension installed, but it has not fixed the problem.

Would you please help me.

Pamela

January 24, 2023 at 1:18 am #12876353

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-08:00)

Hi Pamela,

with the PHP multibyte installed please 'x' out the warning and refresh the page.

does it repopulate?

January 24, 2023 at 6:14 am #12877341

pamelaW

Hi,
I've closed with the X and refreshed the page. After refreshing I get "There Has Been a Critical Error on Your Website" error, but I can still login and and I see the WPML "Lost connection to MySQL server during query"
I'm sorry, it's still there.

Pamela

January 24, 2023 at 8:26 pm #12884855

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-08:00)

I would like to request temporary access (wp-admin and FTP) to your site to test the issue.
(preferably to a test site where the problem has been replicated if possible)

**Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken **

I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/
You will find the needed fields for this below the comment area when you log in to leave your next reply.
The information you enter is private which means only you and I have access to it.

NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin.

Thank you,
Bobby

January 26, 2023 at 2:42 am #12894475

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-08:00)

Hi Pamela,

Thank you for providing me with the access details!

Is it possible to deactivate the 2FA check?

January 26, 2023 at 6:50 am #12895041

pamelaW

Sorry, for the 2FA check, it is now deactivated.

January 26, 2023 at 6:34 pm #12900107

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-08:00)

Hi there,

I was able to remove the warning and also run the WPML trouble shooting actions.

Now I do notice there is still a random error 500 that happens in the backend every now and then. (Reloading the page a second time works)

This is the error I was able to catch in the log

[26-Jan-2023 07:30:28 UTC] Cron-ajastuksen virhe uudelleenajastuksen hookissa: litespeed_task_vpi, Virhekoodi: could_not_set, Virheviesti: Ajastettujen tehtävien listaa ei voitu tallentaa., Data: {"schedule":"litespeed_filter","args":[],"interval":60}
[26-Jan-2023 18:31:32 UTC] Class "Yoast\WP\SEO\Helpers\Woocommerce_Helper" not found
[26-Jan-2023 18:31:32 UTC] Yoast SEO attempted to load the class Yoast\WP\SEO\Integrations\Third_Party\AMP but it could not be found.
[26-Jan-2023 18:31:32 UTC] Yoast SEO attempted to load the class Yoast\WP\SEO\Integrations\Third_Party\BbPress but it could not be found.
[26-Jan-2023 18:31:32 UTC] Yoast SEO attempted to load the class Yoast\WP\SEO\Integrations\Third_Party\Elementor but it could not be found.
[26-Jan-2023 18:31:32 UTC] Yoast SEO attempted to load the class Yoast\WP\SEO\Integrations\Third_Party\Exclude_Elementor_Post_Types but it could not be found.
[26-Jan-2023 18:31:32 UTC] Yoast SEO attempted to load the class Yoast\WP\SEO\Integrations\Third_Party\Exclude_WooCommerce_Post_Types but it could not be found.
[26-Jan-2023 18:31:32 UTC] Yoast SEO attempted to load the class Yoast\WP\SEO\Integrations\Third_Party\Jetpack but it could not be found.

It looks like it's related to CRON and Yoast.

January 30, 2023 at 8:23 am #12918963

pamelaW

Thank you!

My issue is resolved now. Would you please remove all links related to the domain. Thank you!