This thread is resolved. Here is a description of the problem and solution.
Problem: The client's products are not visible on the Korean website. This issue arises because the 'HT Mega – Absolute Addons for Elementor' does not include compatibility code for WPML, affecting the translation of its widgets. Solution: To make the Tabs widget translatable, add the following custom XML configuration in WPML > Settings > Custom XML Configuration tab. The config can be found in this comment.
After adding this configuration, edit the Tabs widget on the original content, save the page, and then open the WPML Translation Editor. For Widgets that are using Elementor Templates, add the following code inside includes\widgets\htmega_tabs.php at line 1050:
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at https://wpml.org/forums/forum/english-support/.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Background of the issue:
I registered the product, and it displays correctly on the English website. All Korean translations have also been registered.
Symptoms:
The product is not visible on the Korean website.
Questions:
How can I make sure that my products are displayed the same way on the Korean homepage?
Before we continue debugging your issue, please update WPML to version 4.6.14. The version you're currently using is not compatible with WordPress 6.7 and that may be the cause of your problem.
Now, you should be able to translate the product categories at WPML > Taxonomy translation. If the categories are not translated you will not be able to filter the translated products by category.
If this will not solve the issue, please let me know.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hi,
I'm happy to offer to take a closer look.
I would like to request temporary access (wp-admin and FTP) to the site to investigate the issue further.
The required fields are below the comment section when you log in to leave the next reply. The information you provide is private, meaning only you and I can see and access it.
IMPORTANT
Please be sure to back up the site and database before granting us access.
If you can't see the "wp-admin / FTP" fields, your post and site login details will be set to "PUBLIC". DO NOT publish the data unless you see the required wp-admin / FTP fields.
The private reply form looks like this: hidden link
The next time you reply, click on "I still need assistance".
Video: hidden link
Please note that we are obliged to request this information individually on each ticket. We are not allowed to access any credentials that were not specifically submitted on this ticket in the private response form.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
The "Parts" page only seems not to work for Korean.
If I try to edit one of the "Parts" posts in any language different than English I get this message:
"You attempted to edit an item that doesn't exist. Perhaps it was deleted?"
I see the same issue for the Custom Posts in other languages, just with the difference that those are actually showing up on the archive templates.
I can confirm that the issue disappears once I disable WPML but at this point I am not sure why the issue occurs.
I took a copy of the site using "All In One WP Migration" to investigate this issue further.
---
Please also take note of the following:
We suggest to translate custom posts created with PODS only by using the WordPress-Editor as translation method.
This means, when editing one of the English "Parts" you need to set the "WordPress-Editor" as translation method inside the right sidebar of the WordPress Editor.
A dialog will show up. Select here to set this translation method for all posts of the same type.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
1) The issue with the filters on the "Parts" page seems to be a compatilbity issue with "HT Mega – Absolute Addons for Elementor". I will try to recreate this issue on a new test site so that we can take further steps.
2) I can not confirm the second issue on my test site. Here I have no issue with editing translated CPTs on the WordPress Editor.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
The issue here is, that "HT Mega – Absolute Addons for Elementor" is not including any compatibilty code for WPML and this is why you will have issues translating its widgets with the WPML Translation Editor.
WORKAROUND:
Example for Tabs Widget:
Added this config at WPML > Settings > Custom XML Configuration (tab) to make the Tabs widget translatable.
This will make sure that the correct template will get loaded in each language, as each template in each language has a different post_id.
IMPORTANT:
WPML by default supports all widgets that are shipped with Elementor and Elementor Pro.
Every Custom Elementor Widget must have an XML configuration so that it can be translated using the WPML Translation Editor.
It is the theme author's responsibility to create such a configuration in a wpml-config.xml file in the root directory of the theme or plugin. Further it is the responsibiity to apply WPML hooks when needed, to make the plugin work with WPML.
If the author does not provide such a config, you can alternatively create one yourself. This config can be stored under WPML > Settings > Custom XML Configuration.