[Resolved] images not translations

Hi there,

Welcome to WPML Support.

From the debug info I see you are using the latest WPML version so it is not required to install/update WPML on your site. However please make sure to go to wp-admin -> Plugins -> Add New -> Commercial ( tab at the top ) and make sure the site is registered in your account as explained in the next link:

https://wpml.org/faq/install-wpml/#register

Regarding the issue, Please let me know what exactly are you trying to translate in Images and where can I see the issue on the site ( URLs to the page with issue ). Also check the following document on Media Translation with WPML and see if it helps:

https://wpml.org/documentation/getting-started-guide/media-translation/

Regarding the search issue in secondary language I don't see the image attached for the issue in your ticket. Can you please let me know more details on the issue? Also let me know where ( URLs ) can I see the issue and how?

Regards,
Subash

Thank you for the details.

Please note I have split the issue with search in Google to a new ticket linked next since we try to handle only one issue per ticket so as to keep better track of issues. Lets follow-up regarding the Google search issue in that ticket.

https://wpml.org/forums/topic/split-images-not-translations/

Now regarding the Media Translation issue , can you please try this and see if it helps:

- First please confirm that the media is translated from WPML -> Media translation
- Then edit the page with the issue in primary language and update it with an extra space or character in the title or content so as to trigger a translation update.
- Edit the translation and complete it.

These steps are required because WPML Media translation works only for pages that are translated after the media is translated.

If this does not helps, I would need to take a closer look at your site. So would you please mind sharing temporary access (WP-Admin and FTP) to your site? Preferably to a test site where the problem has been replicated.

I have enabled a private reply for you to share the credentials securely, can you please share the login credentials of the site along with the Link to an example page with the issue where media translated from WPML -> Media Translation is not translating/updating?

IMPORTANT: Please take a complete backup of the site first to avoid data loss.

✙ I would additionally need your permission to make a copy of the site with plugins like Duplicator and deploy it in my local machine to test the issue further.

Regards,
Subash

Hi there,

Thank you for the details.

I did a few test on the site but was not able to conclude exactly why the issue is happening.

I also created a test page ( hidden link ) and test uploaded/translated test images to test the issue further. As I see media translation is working for a new image I added/translated but for the image that you used on the post with the issue it does not seem to work.

Also, as of now I see the post with the issue is deleted and in trash. One thing that I suspect is causing the issue is the special characters in the file name of the image because the name is in Arabic. Can you please upload a new image and translate it then create a new page with the image and translate it and see if it works or not?

Regards,
Subash

Hi there,

Thank you for the reply.

Yes, indeed after further checking the issue I found the issue is only with featured image and image translation for normal post images works fine. Also I found this issue has been reported before and we also have a workaround.

As a workaround I placed the following code to your child theme functions.php file and the issue seems to be resolved as of now.

// WPML Workaround for compsupp-6879
add_filter('post_thumbnail_id', function($thumbnail_id, $post){
	$thumbnail_id = apply_filters( 'wpml_object_id', $thumbnail_id, 'attachment', TRUE  );
	return $thumbnail_id;
}, 10, 2);

Can you please check and confirm from your end?

Regards,
Subash