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[Closed] local translator can see only the translations I send to him

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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 7 replies, has 2 voices.

Last updated by Kor 1 year, 5 months ago.

Assisted by: Kor.

Author Posts
November 9, 2022 at 4:14 pm

antoninR-2

Hi there, I am using WPML with a local translator. I am creating his account but I would like that he can see only the translations I send to him and not the possiblity to take any more translations
November 9, 2022 at 4:45 pm
November 9, 2022 at 4:48 pm #12422647

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for your patience.

Here is the ticket, could you also please share FTP access here just in case I need it to escalate this?

IMPORTANT: Please, note, a backup is required for security reasons, and to avoid any data loss, you can use the https://wordpress.org/plugins/updraftplus/plugin for these backup needs.

Your following answer will be private, which means only you and I have access to it.

Thanks!

Kor
November 9, 2022 at 4:53 pm #12422737

antoninR-2

Thanks - backup us done. It's VPS server so quite difficult to share FTP - I will do if you really need. Let me know
November 11, 2022 at 7:16 pm #12441759

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for your patience. Just letting you know that I'm looking into this for you and will return to you as quickly as possible.

Thanks!

Kor
November 14, 2022 at 9:15 am #12451933

antoninR-2

Hi, any news - it's still urgent?

Thanks
November 15, 2022 at 6:46 pm #12466473

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for your reply.

Sorry for the late response. I will escalate this to our 2nd Tier Support for further assistance. I will come back to you once I've feedback.

Thanks!

Kor
November 18, 2022 at 6:16 pm #12492329

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for your patience.

Just letting you know that we're still checking on this.

Thanks!

Kor
November 22, 2022 at 7:28 pm #12514671

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for your patience.

I have feedback from our second-tier support and I would need to inspect your server database.

Are you able to grant access to your server database?

Your following answer will be private, which means only you and I have access to it.

IMPORTANT: Please, note, a backup is required for security reasons, and to avoid any data loss, you can use the https://wordpress.org/plugins/updraftplus/plugin for these backup needs.

Thanks!

Kor

The topic ‘[Closed] local translator can see only the translations I send to him’ is closed to new replies.