I am trying to:
Some product variations are missing in translated languages.
I've already tried to re-save translations, sync products variations, and fix translated variations relationships but it doesn't fix the issue.
Link to a page where the issue can be seen:
- 3 variations available in English at hidden link
- But only one in French: hidden link
I understand that you have created variable products using WooCommerce and translated them. But there are missing variations in the translated product.
I tried to check the product URL, but it is asking me to log in, as shown in the attached screenshot.
I see you have tried to re-saving the translations. Could you please try re-saving the original language version of the product? You can add any dummy text to the original language and update the product, then remove that text afterward and ensure that you have updated the translations.
Sorry for not being clear. I wanted to download a snapshot of the website, so I can deactivate other plugins except for WPML and switch to the default theme to debug the issue in a minimal environment.
Could you please confirm if I can do that in the staging area?
Yes, feel free to disable/edit plugins/theme directly on the staging website, even if it would break it.
It is not a problem and that's the purpose of the staging environment 🙂
I appreciate your patience while I was working on this.
I have used the Meks Quick Plugin Disabler plugin to disable all plugins except for WPML, WooCommerce, and WooCommerce Multilingual & Multicurrency, then switched to the default Storefront theme.
After that, I deleted the French translation of the product and emptied the trash, and translated the product into French again.
It didn't work the first time, so I went to WPML → Support → troubleshooting page and used the Set language information option. Then, I deleted the French version and translated the product again. It worked this time.
Hope that helps, and let us know if you have any other questions. We would be happy to assist further.
So what is the issue? Where is it coming from?
I cannot do that for each product on every website every time this is happening...
This looks a bit like a workaround rather than fixing the root cause of the issue :/
The issue was the variations didn't get synced to the translated product. When this happens, you can go to WooCommerce → WooCommerce Multilingual & Multicurrency → Troubleshooting and use the Sync products variations option to fix it.
But I have no clue why that didn't fix the issue for this product. I tried to create a similar product on my testing site with similar variations, and the translation worked every time. So if you have some steps to reproduce the issue, we'll be able to debug it and find a fix.
If this happens intermittently, please note any steps you may be doing during translating the product and let us know, and we'll try to reproduce and fix the issue.
Could you investigate why the "Sync products variations" is not working properly in this case?
If that feature is not working properly, there should at least be a way to fix that 😉
We did not do anything special during the translation but this is affecting other products as well.
For example: hidden link
Thank you for providing another example of the affected products.
To debug why this is happening and why "Sync products variations" is not working properly, we either need to take a snapshot of the website to pass it to our developers or re-create the issue on a clean installation.
If you want to create the issue on a clean installation, please let me know and I will create it for you so that you can log in and re-create the issue. If it is OK to take a snapshot of the website, please let me know and I will take care of it.
