Skip Navigation

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Our next available supporter will start replying to tickets in about 3.41 hours from now. Thank you for your understanding.

Tagged: 

This topic contains 15 replies, has 2 voices.

Last updated by Andreas 1 year, 5 months ago.

Assisted by: Andreas.

Author Posts
November 20, 2022 at 10:49 am #12498525

johand-23

Tell us what you are trying to do?
hidden link
The language switcher is broken and i need help as fast i possible
it will not switch the language.

Is there any documentation that you are following?

Is there a similar example that we can see?

What is the link to your site?
hidden link

November 20, 2022 at 11:06 am #12498537

Andreas

Hello there

Thank you for contacting us. I am happy to help you.

I am trying to access your site but it is not working

hidden link

May I ask you to check it, please?

Regards,
Andreas

November 20, 2022 at 11:31 am #12498573

johand-23

Hi now the site is upp again. Can you look in the mobile version then you will se.

November 20, 2022 at 11:34 am #12498581

Andreas

Thank you very much.

I have checked your site and also I have seen the mobile menu.

May I ask you to be more specific about what exactly is the problem in order to understand better?

Regards,
Andreas

November 20, 2022 at 11:37 am #12498589

johand-23

Hi

If you se the menu and press the SVENSKA language you are still in english language. It is stuck in english somehow.

November 20, 2022 at 11:58 am #12498705

Andreas

Thank you

I have tested it on multiple devices and I cannot replicate the issue. Everything is working as expected.

May I as you to either check again or give some more information in order to replicate your issue?

Regards,
Andreas

November 20, 2022 at 12:04 pm #12498713

johand-23

Hi

If you now go to the site. And click the mobile menu the problem will be reversed. If you now look att the site in you cellphone. Then it will be in swedish. And if you click English in the bottom then the menu will still be in swedish. Somehow it just doesnt understand in the mobile version.

November 20, 2022 at 12:13 pm #12498765

Andreas

My apologies but still I cannot any kind of issue.

I recorded a video. Please check it and tell me what should I do to see the issue.

hidden link

Thank you very much

Regards,
Andreas

November 20, 2022 at 1:11 pm #12498907

johand-23

In the end you se that the language is still swedish and the site is in english.

Skärmavbild 2022-11-20 kl. 14.10.13.png
November 20, 2022 at 1:28 pm #12498935

Andreas

First of all, I would like to accept my apologies, but really I cannot see anything wrong, so probably you are telling me something that I cannot understand.

In the video I have shared, tell me in which second should I go, what I can see in the video, and what it should be in the reality.

Because from your screenshot I cannot understand what is wrong. The work English? Should be something else in the mobile that the desktop?

Please tell me exactly what step should I do in order to see the issue.

for example :
1) Open the site in a cellphone
2) The language is Swedish
3) Click the burger menu
4) The menu is Swedish
5) Click on the English
6) The site is reloading and displaying ENG language for the content
7) Click the menu
8) The menu is in ENG
9) Click Swedish language
10) The site is reloading and it shows Swedish

The above is an example of what steps should I do and what should I see.

Regards,
Andreas

November 20, 2022 at 1:44 pm #12498965

johand-23

Hi

In the end of the video. You se that you are on the english version but the mobile menu is still in swedish. It is not possible to get the menu to show in english.
In any way.

November 20, 2022 at 2:21 pm #12498985

Andreas

Thank you very much. I think now I understand the issue, but I am trying to check it and it seems that in ENG language in mobile, there is no menu anymore. Did you remove it ?

November 20, 2022 at 2:24 pm #12498991

johand-23

Yes we are having giant problems right now with the WPML and the menus. The launch is tomorrow and we are trying every way of fixing it right now.

November 20, 2022 at 2:32 pm #12499023

Andreas

I can see that you are using Jet Menu.

I had a similar case a couple of months ago.

You can read it here :

https://wpml.org/forums/topic/elementor-template-with-jet-menu-is-not-syncing-between-languages/

As you can read there, I have shared a workaround but the compatibility code is coming from their side so probably they should know something.

The other user, unfortunately, didn't provide anything as a workaround in order to know what needs to be done.

Regards,
Andreas

November 21, 2022 at 1:06 pm #12504111

johand-23

that doesnt help. We are having crazy problems right now.

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.