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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is having issues with translating the queue, products showing as out of stock in French but not in Dutch, and the language switcher not appearing on the homepage.

Solution:
1. To understand how to translate the queue, we recommend reading our documentation on translating your contents.
2. For products appearing out of stock in French, we need the URL of a product that is in stock in Dutch but out of stock in French. Images added to a product in the original language should be updated in the translation using the translation icon.
3. If the language switcher is not working correctly, we have created a video showing the correct functionality: language switcher video. If the issue persists, please provide the URL where the problem occurs or create a video to demonstrate the issue.
4. The 'out of stock' message might be a false positive or outdated. Checking the links for Dutch and French should show zero 'out of stock' products:

5. The issue with the language switcher not displaying may be due to the theme's custom walker function. We changed the language switcher configuration to display flags in a list format, which resolved the issue. To further investigate, you can:
- Create a full backup of the site
- Activate a default WordPress theme
- Change the language switcher configuration to show a dropdown and compare the results.

If this solution doesn't look relevant, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Our next available supporter will start replying to tickets in about 1.34 hours from now. Thank you for your understanding.

This topic contains 19 replies, has 2 voices.

Last updated by Carlos Rojas 2 months, 4 weeks ago.

Assisted by: Carlos Rojas.

Author Posts
November 23, 2023 at 10:21 am #14906161

tomL-29

I just want todo the whole translation but links are broken in second languages-cant confirm translations or view them (languages)
no footer translation.

Is there a way to fix or start over? If i start over: do I loose all my credits and already done translations?

hidden link

menu not translated, ...

Screenshot_1.png
error-language.png
November 23, 2023 at 12:24 pm #14907559

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hello,
Thank you for contacting us

1.- I'm sorry but I'm not 100% sure of what the problem is. Could you describe step-by-step how to reproduce the issue on the site so I can have a better understanding?

Note: If you start over you won't lose any credits. The credits you used for translating the content are already used, which means that you will only keep the credits you have in your account.

2.- Please increase the WP memory Limit. Minimum requirements are 128Mb: https://wpml.org/home/minimum-requirements/
You can add this to wp-config.php to increase WP memory:`

/* Memory Limit */
define('WP_MEMORY_LIMIT', '256M');

- Add it above the line /* That's all, stop editing! Happy blogging. */

Regards,
Carlos

November 23, 2023 at 1:03 pm #14908235

tomL-29

1. strange, 404 is gone. but the footer is still in original language, second menu no images, all links in the footer are also going to the first language.
see attachment, first one was wrong img. view doesnt work, I cant approve all the translations there or do something in that menu. (related to the footer menu not translated?)

Note: I won't lose credits but the spend (credit) translations are lost because I need todo everything over. Correct? so thats not an option

geen goedkeuring.png
error3.png
November 23, 2023 at 2:19 pm #14908879

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hello,

1.- In this case I would recommend you start from these steps:
- Create a full backup of the site
- Deactivate/pause the automatic translation
- Try to pause the ongoing translations
- Make sure you have translated the different sections of the theme following the steps described in this guide: https://wpml.org/documentation/theme-compatibility/create-multilingual-websites-using-flatsome-and-wpml/
- This guide might help you translate the links in the footer: https://wpml.org/documentation/getting-started-guide/translating-widgets/

Once you understand what part of the translation process you are stuck in (I'll be here to help you) then we will take the necessary steps to fix any issue related to WPML.

So, I kindly ask you to follow the steps I described above and let me know if you were able to solve any of the problems mentioned.

2.- No worries, I will be here to help you solve the problems on the site and help you to avoid losing any translation/credits.

Regards,
Carlos

November 23, 2023 at 3:18 pm #14909763

tomL-29

should I install the not installed in the list here?

Plug-innaam Status Actief Versie
WPML Multilingual CMS Geïnstalleerd Ja 4.6.7
WPML CMS Nav Geïnstalleerd Ja 1.5.5
WPML String Translation Geïnstalleerd Ja 3.2.8
WPML Sticky Links Niet geïnstalleerd Nee niet beschikbaar
WPML Translation Management Niet geïnstalleerd Nee niet beschikbaar
WPML Media Geïnstalleerd Ja 2.7.3
WooCommerce Multilingual Niet geïnstalleerd Nee niet beschikbaar
Gravity Forms Multilingual Niet geïnstalleerd Nee niet beschikbaar
WPML SEO Geïnstalleerd Ja 2.1.0

niet geinstalleerd = not installed
ja = si
nee = no
niet beschikbaar = not available

thank you. gracias

November 24, 2023 at 8:51 am #14914349

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hi,

Not for now.

November 25, 2023 at 10:42 am #14921923

tomL-29

Hi checked and did some but stll the translation in the queue stay in queue even after agreeing the translation. Under action a have view but that stays in a loop see attachment.

loop.png
November 26, 2023 at 11:27 am #14924451

tomL-29

and now my footer is in the wrong language in the default language. (NL). ive got FR translation in the NL section

November 27, 2023 at 8:24 am #14927285

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hi there,

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to back up the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

November 27, 2023 at 10:21 am #14928747

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Thank you for sharing the credentials requested.

I have fixed all the issues you described by following our documentation. Can you confirm that the issues described in this ticket have been solved?

Note: If you find any other issue, please let me know so I can split this ticket into a new one and solve it in an independent ticket.

November 27, 2023 at 1:45 pm #14930645

tomL-29

Hi,

thank you already.
but still I don't understand how to translate the queue: hidden link

also stock: i get the message that all the french products are out of stock, on the mainpage. Is this broken?
- if I add pictures to 1 product: is this also going to the french translation or should i alter both?

November 28, 2023 at 7:59 am #14936367

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hi,

1.- In order to understand how to translate the queue you must read this documentation: https://wpml.org/documentation/translating-your-contents/

2.- Regarding products:
- Please share a URL of a product that appears out of stock in French but in stock in Dutch
- You just need to add the picture to the product in the original language and update the translation using the translation icon.

November 30, 2023 at 3:46 pm #14964891

tomL-29

I did nothing and now the french button is away, the one in the menu and in the footer.

2. products out of stock is only mentioned in the dashboard: 35 product not in stock, even that everything in stock.

December 1, 2023 at 10:52 am #14971495

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hi there,

1.- Are you referring to the language switchers in the menu and footer? Because I can see those as shown in the attached images.

2.- Please share a URL of a product that appears out of stock in French but in stock in Dutch

Sin título.png
FireShot Capture 205 - Startpagina - Gravex - www.gravex.be.png
December 1, 2023 at 11:03 am #14971597

tomL-29

1. see attachment 1 and 2. on the mainpage you don't have the both languages. hidden link
if you click to another link like a category it works.

also: if you go are on a page in french and click to the mainpage (click gravex logo) you get image3

2. stock seems to be ok but not on the dashboard: see image4

no stock.png
no dropdown2.png
no dropdown1.png
404.png
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.