Slow admin and products variations not synced.

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Supporter timezone: Asia/Jerusalem (GMT+02:00)

Tagged: Performance

This topic contains 7 replies, has 2 voices.

Last updated by Itamar 1 year ago.

Assisted by: Itamar.

Author	Posts
October 30, 2023 at 11:07 am #14690375
indrekI	Hello We have a multilingual e-shop borealis.ee, whose cave is borealis.ee/koopia/. Our admin is very slow thanks to WPML. Saving products is time consuming. n addition, another problem is that product translations do not display variations correctly. If you save all products in separate languages with the WPML translation editor, it will display. But if you make changes to the content, the variations disappear. Examples: Main language: hidden link Translation: hidden link Maybe there is a way to identify your problems?
October 30, 2023 at 4:46 pm #14693991
Itamar Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00)	Hi, In our forum, we deal with one issue per ticket. In this ticket, I'll help you with the performance issue - Saving products is time-consuming. Please open a new ticket for the product variations issue. I can see that you are using the Query Monitor plugin on your site. Please note that Query Monitor requires significant resources by itself. You should activate it only to identify performance problems and deactivate it afterward. Please read our guide on working with the Query Monitor plugin. https://wpml.org/tutorials/2019/10/analyze-performance-issues-with-query-monitor/ Can you please use the Query Monitor plugin while saving a product and share with us the queries that are related to WPML? Thanks, Itamar.
October 30, 2023 at 5:40 pm #14694281
indrekI	What kind of data do you want? I can give you admin access where you can identify problems yourself.
October 31, 2023 at 11:07 am #14698859
Itamar Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00)	Hi, If you need further help with this, please share the access details to your site with me. I'm enabling a private message for the following reply. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - - Please backup the site files and database before providing us access. -- -- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.--
November 1, 2023 at 11:07 am #14706695
Itamar Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00)	Hi, Yesterday, I could access your site. I tried it today again, but I can't. Maybe you changed something. I get the error: Error 403 You do not have permission to view this page. Please see the attached screenshot. To check the performance issue on your site, I need access again, please. I want to consult our second-tier supporters about this problem. Please also tell me which product to check to see the problem that while saving it takes too long. I'm enabling a private message for the next reply. Regards, Itamar.
November 1, 2023 at 6:10 pm #14709699
Itamar Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00)	Thanks, I can access your site now. I checked this product: hidden link. And I don't see it takes a lot of time to save it. Please tell me how to see the slowness problem when saving a product.
November 2, 2023 at 7:13 am #14712859
indrekI	Of course, you chose a product that has no content, translations, variations and images 🙂 Lets try this one: hidden link Our content editor says. The homepage is super slow. Sometimes (read: very often) it takes a lot of time to correct even the simplest small typo, etc. and save it. Even if you wait all this time and save things, you often get a "Connection lost" message. Ok, this is our development site, but can you please take a look at the main page borealis.ee, see the products and select different languages. Doesn't seem slow? In our opinion, the language selection process itself is very slow.
November 2, 2023 at 10:44 am #14715339
Itamar Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00)	Hi, and thanks for the details about this problem. I checked the following product on your development and production sites. hidden link hidden link When I switch to English, it takes about 5 seconds to load. Please see the attached screenshots. Can you please check for PHP errors while you load this page? (I couldn't check it myself because you didn't give me FTP access.) Please check this page for instructions. https://wpml.org/documentation/support/debugging-wpml/ To enable it, open your wp-config.php file and look for define('WP_DEBUG', false); Change it to: define('WP_DEBUG', true); // Enable Debug logging to the /wp-content/debug.log file define('WP_DEBUG_LOG', true); // Disable display of errors and warnings define('WP_DEBUG_DISPLAY', false); @ini_set('display_errors', 0); After this, repeat the action that causes the problem on your site. In this case, the errors will be saved to a debug.log log file inside the /wp-content/ directory. Then please share the errors with us. Also, if needed, please allow us to install a migration plugin like Duplicator or All In One Migration and take a copy of your site for further debugging. Thanks, Itamar.

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