Some translated products don't show up or their variations are missing

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Supporter timezone: Asia/Kathmandu (GMT+05:45)

This topic contains 6 replies, has 2 voices.

Last updated by Shekhar Bhandari 1 year, 3 months ago.

Assisted by: Shekhar Bhandari.

Author	Posts
January 12, 2023 at 9:32 pm #12809279
Cedric	Hi, I use WooCommerce + Elementor + WPML. I created a Elementor product template and assigned it to a product tag. Note : the template is a copy of another template. First, I translated the template : first surprise, WPML asked me to translate some elements that don't exist anymore in the template... weird Then I translated the products that will be associated with the template. WPML asked me to translate attributes... but normally attributes have been already translated using taxonomy translation... weird... And finally when I go to the frontend, the products don't show up or their variations are missing (depending if I translate the variations or not). But if I am connected as an admin, they show up... weird... I tried not to translate the products : the products show up in the english website (but with french words) but for one of them, variations are missing (and not in the french version)... weird... So, I must admit that I am a little bit confused as it is the first time that I have this issue... Any help will be greatly appreciated ! Best Regards, Cedric
January 13, 2023 at 7:12 am #12811051
Shekhar Bhandari Supporter Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, Welcome to WPML support, I'd be happy to help you further on this issue. Can you provide me with a few product page links where I can see the issue? Also, I would like to check your site settings once so, To debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site. So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply. hidden link This info is private and available to you and WPML supporters only. Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ Note: Backup your sites before providing the credentials or if possible provide credentials for the test site Look forward to your reply. Thanks
January 16, 2023 at 12:12 pm #12826525
Shekhar Bhandari Supporter Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, I see the product is not translated properly, hidden link Can you complete the translations and see if it helps? Look forward to your reply. Thanks
January 16, 2023 at 2:04 pm #12827323
Cedric	Hi, Thank you for taking time to help me. I completed the translation of the following product : hidden link The translation : hidden link The weird thing is that it seems to work when we are logged in as an admin but when we are not logged in or logged in as a customer the product appears with no variations (and by the way out of stock) and does not show up in its category...
January 17, 2023 at 5:14 am #12830927
Shekhar Bhandari Supporter Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, Yes, I see the issue, If you disable all non-related WPML plugins, switch to one of default themes, the problem persists or not? NOTE: + Make a backup (both files and database) for your site before updating/proceeding with anything (Always a good practice!). Look forward to your reply. Thanks
January 18, 2023 at 9:19 pm #12846313
Cedric	Hi, Following your advice, it seems that it is the following plugin suite that causes the issue : WooCommerce Wholesale Prices WooCommerce Wholesale Prices Premium WooCommerce Wholesale Lead Capture WooCommerce Wholesale Order Form When deactived (and cache cleared), the product translation show up with its variations When activated, the product translation can't be found in its categories and when it is called directly from its url, its variations are missing.
January 19, 2023 at 4:32 am #12847695
Shekhar Bhandari Supporter Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, I see the plugins are enabled again and the product is showing variations again, so is the issue fixed? can you confirm? hidden link Look forward to your reply. Thanks

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