Today I increase more CPU x 4 cores and RAM x 4 GB to the server.
I found that the blank page problem is gone. I can load all WPML multilingual page.
But I found this error. Please see illustrated.
Also the pending translating job there. Seem waiting and not auto translate.
I have not run the troubleshooting yet.
I found more problem for some products.
When I edit a product in Thai, it says this is the duplicate of Eng and have key locked.
Then I switch to Eng version, but it also says this is duplicate of Thai version. Also have key locked.
It also show that you are editing this product which is in the auto translate process.... something like that.
Thank you for contacting WPML support, I'd be happy to help you with this issue.
In this ticket, we can focus on the issue with the WPML > Translations page does not display jobs.
While checking the debug info, I see the Rest API is disabled on your site, please check this screenshot hidden link
Some WPML features rely on Rest API so if it is disabled, they will not work properly. Please enable the Rest API on your site and check this issue again. If you don't know how to do that, please contact your hosting support to ask for help with this issue.
And please read more in the documentation https://wpml.org/documentation/support/rest-api-dependencies/
>> When enter Translation queue, these error are related to REST API disable?
Yes, there could be an issue on your site and the Rest API is disable. You can also enable the WP debug and see if there is any fatal error in the log that could cause the issue. Please follow the documentation below to enable WP debug on your site and share the log with me https://wpml.org/documentation/support/debugging-wpml/
Can you please create a backup of your site and share the file with me? I will try to restore your site on the local host and investigate the issue further. You can use this plugin to create the backup: https://wordpress.org/plugins/duplicator/
and exclude the folder /wp-content/uploads/, upload files are not needed in this case.
Your next reply is set to private to share the info.
I've restored your site on my local host and checked the issue. After enabling the debug log, I there is an error with the plugin NitroPack
[07-Apr-2023 02:14:49 UTC] PHP Fatal error: Uncaught Error: Call to a member function get() on null in /Applications/MAMP/htdocs/butterflythailand/wp-content/plugins/__nitropack__/classes/Integration/Plugin/WCML.php:70
Stack trace:
#0 /Applications/MAMP/htdocs/butterflythailand/wp-includes/class-wp-hook.php(308): NitroPack\Integration\Plugin\WCML->wcml_set_custom_language_cookie('')
Then I deactivate this plugin and go to WPML > Translations, the jobs are displayed as well. On your site, please try to deactivate this plugin and see if it helps.
I do not see that issue on the local host and your site when reviewing a job, please check these screenshots hidden link hidden link
If you experience this issue again, I suggest you can try to clear the cache of NitroPack or deactivate this plugin for a while and review all translations then activate it again.
