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This topic contains 24 replies, has 2 voices.

Last updated by Laura 1 year, 1 month ago.

Assisted by: Laura.

Author Posts
October 20, 2023 at 8:06 am #14621333

chloeF-6

Hi,
I don't understand why some of my translated content is showing up but not everything.

I've installed the plugin yesterday and activated it in Automatic translation at first. I misconfigured something so I paused the automatic translation, changed my setting, and reactivated afterwards.

The automatic translation is on "Published but mark it ready to review" so it should be available on the English website.

However I noticed two occurences when it's not translating:
1. The blogposts translation is not showing at all! It is either translated properly in the back-office (as for this one: hidden link) or only the excerpt is translated and I can't access anything else (as for this one: hidden link)
2. The pictures are not all showing up in the English site as you can see in this page: hidden link or this product (where it should have lots on image in the left column as in French): hidden link

Can you help me fix it?

Best regards,
Have a nice day,
Chloรฉ

October 20, 2023 at 12:39 pm #14623467

Laura
Supporter

Languages: English (English ) Italian (Italiano )

Timezone: Europe/Rome (GMT+01:00)

Hi,

thanks for contacting us.

Can you try to send again the content to translation and see if you can see it now? You won't have any credit deduction.

You can do it from Translation Management, see https://wpml.org/documentation/translating-your-contents/

October 20, 2023 at 1:01 pm #14623729

chloeF-6

Thank you for your suggestion. It worked for the first article (Revelations) but not the other ones.

I tried the same method for several articles and nothing happened (WPML did not update the translation, it is asInever cicked on the Translate button).

For the product, the pictures did not come back after re-translating it.

For the Concordance article, I got this error message:
"Nous avons dรฉtectรฉ un problรจme avec des tableaux dans la base de donnรฉes. Veuillez contacter l'assistance WPML pour le rรฉsoudre.

Erreur de la base de donnรฉes WordPress : impossible dโ€™effectuer la requรชte car elle contient des donnรฉes invalides.
Array
(
[language] => fr
[context] => gutenberg-33981
[gettext_context] =>
[domain_name_context_md5] => f2d994ff82cbd509ed8fe2d1619f4a9f
[name] => 70b4f8d946f17c79de31525e1ea611c4
[value] => Ajouter ou enlever des rayures ou des dรฉtails brodรฉs, enlever un motif ou des noppes, adapter les dimensions ou les grosseurs de fils utilisรฉs, ou ne rien changer et suivre le patron ร  la lettre car il correspond parfaitement au besoin du moment. Voir les diffรฉrentes interprรฉtations dโ€™un patron (comme par exemple les versions des testeuses) est vraiment une des choses que je prรฉfรจre alors nโ€™hรฉsite pas ร  me taguer sur Instagram (je suis @tisserin_coquet) ou ร  mโ€™envoyer des photos lorsque tu tricotes lโ€™un de mes patrons ๐Ÿฅฐ Je me ferai une joie de les repartager pour quโ€™il serve peut-รชtre dโ€™inspiration ร  une autre tricoteuse (ou ร  un autre tricoteur).
[status] => 0
[translation_priority] => optional
[allow_empty_value] =>
) "

October 20, 2023 at 5:39 pm #14626375

Laura
Supporter

Languages: English (English ) Italian (Italiano )

Timezone: Europe/Rome (GMT+01:00)

About the pictures, it might be a different problem. Could you send me a screenshot of your Media settings from WPML > Settings > Media Translation? It's the last section of the page.

About the article, could you try removing the emoji and send it again for translation? I remember a similar issue in the past - it shouldn't happen of course but I want to be sure it's the emoji causing the problem first.

October 20, 2023 at 7:37 pm #14626913

chloeF-6

About the articles: I tried to remove emojis in two articles and the English translation showed up! Good catch! How can we fix it?

About the media, I've uploaded my configuration. Basically, my pictures are not language specific so I'm fine with having the same pictures used in every language for most of them.

wpml1.png
October 20, 2023 at 7:51 pm #14626995

chloeF-6

Just a quick note about the articles. For some articles with emojis, it worked perfectly fine even with emojis in it, such as these ones:
hidden link
hidden link
hidden link (this one also have untranslated captions but I guess that's related to the media issue)

October 20, 2023 at 8:14 pm #14627071

chloeF-6

Also, I just noticed while looking around that the "translation is not showing" is also happening in pages that does not have any emojis such as my contact page or some WordPress Patterns (you can see them in my 3 latests blogposts). So the emoji is only part of the solution I think.

October 23, 2023 at 8:26 am #14634185

Laura
Supporter

Languages: English (English ) Italian (Italiano )

Timezone: Europe/Rome (GMT+01:00)

I'll let the devs know about the emoji issue so we can find a solution.

For the other issues, could you please provide me with your site's credentials so I can better check?

October 23, 2023 at 2:33 pm #14639319

Laura
Supporter

Languages: English (English ) Italian (Italiano )

Timezone: Europe/Rome (GMT+01:00)

I get the message the credentials are not correct, can you please check?

October 23, 2023 at 2:41 pm #14639373

chloeF-6

I've checked the credentials on for the admin account. It should be working now.
And I've updated the FTP credentials to give you the log-in address instead.

October 23, 2023 at 4:30 pm #14640215

Laura
Supporter

Languages: English (English ) Italian (Italiano )

Timezone: Europe/Rome (GMT+01:00)

I could access now, thanks.

There's something strange about the Contact page. In the Translation Editor it only appears the title, not the contact form. It seems to me it's just a regular Elementor page, so it should fetch all the content. Can you confirm you're just using Elementor here and not any other plugin?

About the WordPress patterns, can you point me to one post using them?

October 23, 2023 at 7:41 pm #14641031

chloeF-6

I do confirm that the Contact page is a simple Elementor page with a Contact Form 7 in it.
As of right now, everything is showing up if I click on "Edit translation"! Did you change any setting?

As for the Patterns, you can see two different ones in this article (one with the signup form and one with a product at the end): hidden link

October 24, 2023 at 7:54 am #14643277

chloeF-6

Also, about Patterns, I just noticed that they are gone from the "+" menu where I can usually choose them to add to articles ๐Ÿ˜ฃ I have no idea if this is linked to the translation of the Patterns themselves but I know it was working before adding WPML ๐Ÿ˜Ÿ

wpml2.png
October 24, 2023 at 8:35 am #14644091

Laura
Supporter

Languages: English (English ) Italian (Italiano )

Timezone: Europe/Rome (GMT+01:00)

No, I didn't change anything. I had updated the translation for "Questions ?" page, but it wasn't still showing. I checked on our servers and the translations are completed and delivered, so there must be something on the site that prevents them to be displayed.

If we can find out what it is, probably all the issue would be solved. Do you have a staging site I can test with? If not, I can send instructions to create a copy

October 24, 2023 at 9:32 am #14645031
chloeF-6

That's so weird! Hopefully solving this will solve everything! ๐Ÿคž

I don't have a staging site. If you have instructions to follow to create one, that'd be perfect ๐Ÿ™‚

New threads created by Laura and linked to this one are listed below:

https://wpml.org/forums/topic/wordpress-patterns-content-is-not-set-to-ate/