[Closed] This site has moved to a new location

Hi there,

I have re-assigned this ticket to a colleague who can access the site. He will continue with this ticket.

Hello there, i'm Alejandro and I'm an ATE (Advanced Translation Editor) specialist.

First of all let me apologize for all this confusion and le me tell you that we're working to improve this workflow to avoid it making it difficult for you to use or understand.

Ok, let's dig in.

1) You have a live site and a staging site. is the banner appearing on the staging site, on the live site or both?

2) Do you currently want to push your site from development or staging (i mean, when you finish working, which side will be pushed and where to).

This information will help me understand better the approach we can take, because i believe that the reason why you might be having the same situation is because all that was done should've been done on the other domain.

Regards.

Alright, here's what we will do here. for now please select the "yes" option in the live site. then check what you have in the staging one.

If possible allow me access to the live site because i checked the credentials you had given to us before and while they work for the staging site, it doesn't for the live site.

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However, if you still see the same banner in the staging as you see now (very likely) then please follow the instructions that my colleague had sent you before, this time on the staging site and then let me know. i'll do the rest on our end so you keep the translation memory, glossary and everything else.

Since you will need to use staging and live site at the same time, then i suggest that you never select the option "no - i changed the address of the site to this new one" because that option, as mentioned the first tme you select it, will block one of your domains allowing you to use only one at a time.

This is done so you don't mistakenly translate something in the wrong page, ending up misusing credentials (they can't be refunded).

Regards.

The translations and the licensing are not related since you don't need to have a site fully licensed in order to translate a page. translations are yours and yours only.

If instead you meant the migration banner, then please read my last messages because i explain what i did, so it's ok that the migration banner is not there anymore.

The fact that you didn't do anything and the banner disappeared or "went away" means the problem was server-related and it's very likely a cache situation (The server flushed the cache and the problem went away).

As for the pages, here's what i see: hidden link it seems to work correctly on my end, so could you please verify if you see something different, if i'm doing something different or if it's not working only with the user you're currently testing this?

Let me know how it goes.

Unfortunately our company doesn't allow us to set-up videocalls, but the problem you are seeing is specific to your user so would you able to allow me access credentials with that user so i can try to recreate the problem there?

I'll record myself and show you all i'm seeing and how i can fix it (if i manage to fix it right away) but in the meantime investigate what's going on 🙂

Regards.