Skip Navigation

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 8:00 – 15:00 8:00 – 15:00 8:00 – 15:00 8:00 – 15:00 8:00 – 15:00 -
- 16:00 – 17:00 16:00 – 17:00 16:00 – 17:00 16:00 – 17:00 16:00 – 17:00 -

Supporter timezone: Europe/Rome (GMT+01:00)

This topic contains 68 replies, has 3 voices.

Last updated by Alejandro 1 year, 3 months ago.

Assisted by: Alejandro.

Author Posts
October 6, 2023 at 8:35 am #14525543

bjornL-7

Hi, any news? Everything is sort of blocked from us doing updates at the moment...

October 9, 2023 at 7:37 am #14536575

Alejandro
Supporter

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Rome (GMT+01:00)

Hello!

Can you please try again? i tested it recently and waited a few days to see if the problem had been gone and couldn't see it again.

Please try on your end and let me know how it goes.

About the blocking situation: if you encounter this issue, close it, open another page that you have to work on and then you can return to the original one. because it's not stuck, but for some reason it was loading slower on your end. I know this is not ideal and the problem should be fixed now, but it would've prevented you from getting blocked.

Regards.

October 9, 2023 at 12:56 pm #14539729

bjornL-7

These are examples of ATE jobs that are just not loading for me:
hidden link
hidden link
etc...

Also, I cannot cancel some jobs, see screencast.

cant cancel jobs.gif
October 9, 2023 at 1:38 pm #14540229

Alejandro
Supporter

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Rome (GMT+01:00)

Please check this out: hidden link

This tells me there is some external cache mechanism on your site, wether it's coming from a CDN, database or the server, i'm not entirely sure but it's not coming from the site and it's caching agressively causing these glitchets.

Can you try to flush that cache and try to disable it for a moment so we can test both the slow loading of the pages and then the cancelling of the jobs?

October 11, 2023 at 8:43 am #14556867

bjornL-7

Hello,

I have now pushed the live site (hidden link) to production (hidden link)

As per this post (https://wpml.org/forums/topic/this-site-has-moved-to-a-new-location-14/page/4/#post-14501545) the flow should have been:
1. Push live to staging
2. Select this is a COPY (on the staging site).

However, this is the first time I logged in at the staging site since I pushed live to staging. Please see screenshot, i never got the question that it's a COPY of the site. It just shows that the site has been MOVED.

Please, what to do? I have corrected LOADS of translations on the live site, which has taken a lot of time to do (to get the Translation Memory back).

Screenshot 2023-10-11 104155.png
October 11, 2023 at 11:39 am #14558925

Alejandro
Supporter

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Rome (GMT+01:00)

You haven't lost anything, don't worry, but this means that the site was indeed moved before so i can have this fixed (a proper fix for this or more of a workflow change is coming soon, by the way)

But at this point i see the problem will keep returning. would it be possible for you to click the link (indicate that...) on the site you are actively working on until we ship the next workflow which should be coming in the next update (hopefuly released during this month, but i'm not sure about a clear ETA, but it's coming soon).

Or can you tell me if you are planning on moving the site between staging and production again in this month?

October 11, 2023 at 12:52 pm #14559621

bjornL-7

This time, the live to staging push was just a test to see if the moved site issue was resolved, which it wasn't I'm afraid.

At the moment, for the next week or so, we don't need our staging site. So we are only using live at the moment, making updates to live.

However, on our live site, I DON'T see the "This site has moved to a new location" box.
This message only appears on the staging site.

We will be needing the staging site soon though, within a couple of weeks. Our workflow most often (but not always) is: Push live to staging, make changes at staging, then push staging to live.

October 12, 2023 at 6:54 am #14562917

Alejandro
Supporter

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Rome (GMT+01:00)

The banner will only appear at one site at a time. if you use the staging site, and click on the link from the banner then it will disappear there and will appear in the other site and so on. you can click it as many times as you want and nothing will be blocked on the front-end.

As i mentioned, we're working on a better workflow for this and we're almost done.

In the meantime please use the workarond shared here: https://wpml.org/forums/topic/this-site-has-moved-to-a-new-location-14/#post-14383357

This has to be used on the site where the banner appears.

Even better yet is to just click the link on the banner, at least in the meantime, while we change this workflow permanently.

October 17, 2023 at 8:44 am #14591455

bjornL-7

Why is ATE so painfully slow?

ATE extremely slow.gif
October 17, 2023 at 9:47 am #14592467

Alejandro
Supporter

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Rome (GMT+01:00)

It shouldn't be slow at all, the average time for a translation is ranges from 1 to 3s! however, these results could change if you have caching on the server side or if you have a LOT of pages that are being translated, not because of ATE but because the server could restrict the amount of calls your server makes making the translation uploads slower.

May i know though in what page are you having this issue? staging or production? so i can check if there's something else happening on your site from our end?

October 19, 2023 at 8:03 am #14611587

bjornL-7

So the update has been released (https://wpml.org/changelog/2023/10/wpml-4-6-7-bug-fixes-and-performance-boost/)

I have pushed our live site to staging.
Should I click this button on our staging site?

Screenshot 2023-10-19 100130.png
October 20, 2023 at 10:50 am #14622735

Alejandro
Supporter

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Rome (GMT+01:00)

Hello!

The "proper" fix for this will be integrated in the migration banner in version 4.6.8 but this option can definitely help you in the meantime and it's safe for you to use (Even, though it was created for a very similar version but not exactly the one you are experiencing).

Regards.

The topic ‘[Closed] This site has moved to a new location’ is closed to new replies.