Good Morning, I've got an issue with the translation option in WooCommerce. I've copied hundreds of products, and now the attributes can't be translating. I've got a lock on them. have an screenshot if you need me to show you
Carlos Rojas
9 : 53 : 31
Hello,
Thank you for contacting us
Carlos Rojas
9 : 53 : 42
could you share a screenshot so I can have a better understanding of the issue?
Carlos Rojas
9 : 54 : 51
this is the expected behavior
Carlos Rojas
9 : 55 : 21
in order to translate these values you need to:
- Edit the product in the original language
- Make a small change to the content
- Save the changes and update the translation
Carlos Rojas
10 : 1 : 45
This chat will be automatically closed due to inactivity. Please don't hesitate to contact us if you need our help in the future with WPML. We will be more than happy to help.
Have an excellent day!
WPML Support Bot
NaN : NaN : NaN
Hi, before assigning your chat to Carlos Rojas, please describe in details, what is happening - note that there are buttons below that can help you add debug information, screenshots and more.
Please note: this chat will close automatically if we don't hear from you after 5 minutes. If your issue takes longer to type out, you can simply reply with a 'Hi' to keep the chat open.
michaelK-113
10 : 7 : 5
Sorry, I was doing something, else.
are you still there?
michaelK-113
10 : 9 : 50
I did what you said, about editing and it is not letting change. the lock still showing
michaelK-113
10 : 14 : 46
Why if having some custom attributes, these are not showing in the WooCommerce translation section?
2/ To translate the attribute in WooCommerce this is no longer on the Product page which is why you can see Cadenas. Now you have to go to WooCommerce Multilangue plugins and under this section, you can see the attributes and translate them: hidden link
It is because you are in the wrong language.
Your default language is EN you are translating to Spanish.
You are checking the attributes from the Spanish version and because you did not translate all of them you cannot see all of them in the Spanish version.
Please make sure your flag in the header of WordPress is with the English Flag. See picture: hidden link
Then please go back to WooCommerce Multilangual > Attributes > You should see all of them in English and you should translate the one missing. Save the changes - Then change the flag again to Spanish and you should then be able to see all of them.
Please note that traduction is always going this way Default language to Secondary, not the contrary.
☑️ Permissions:
✙ I would need your permission to disable and re-enable plugins and theme and to change configurations on the site if needed. This is also a reason why the backup is critical.
✙ I would also need your permission to take a local copy of your site to debug the problem without affecting your live site. So you can drop the two files you will see with the duplicator plugin, in the field provided.
Thanks. I will be now performing some tests. It is better that you are not working on your site in the meantime.
Disclaimer: Note that during those tests your site and style might look different, and some features might not work. It is part of the debug procedure.
You need to create the English attributes missing here: hidden link.
Right now you have only: color and size, that is why it does not appear in the Spanish version.
Even if some products in Spanish are shown to them. You need to have all of them in your default language first.
You just have 2 attributes. And one is wrong because it's in the Spanish language "cuidados" can you please replace cuidados with the English version?
Note that sometimes it's better to create attributes like that than within the product directly.
Then please go back to the translated to translate them into Spanish.
Thanks
So, I need to create them all new? and how it will be working?
Sorry, I do not understand,
So the Attributes that does only exist in the product, needs to be recreating and assigning to all the 590 products?
The client is telling me that the same it is happening the other way round with some products with the same attributes created in English not having the option to being translated to the Spanish section.
Why is this happening? why it is not possible to be translated?
I change the default language, and still not working
I'll wait until confirm why it is not possible to translate or why there is a lock on the translation options.
