[Resolved] Translation of Mega Menu

Hi,

Thank you for contacting the support.

I just checked hidden link and hidden link, but the German version also redirects back to the English (default). And I can not see the different.

Can you confirm if you have translated the home page completely?

I'll also recommend taking a look into this guide https://wpml.org/documentation/getting-started-guide/translating-menus/ for an understanding about translating menus.

Please let me know and I'll try my best to further assist you on the matter.

Regards.

Thank you for the details, I was able to observe the issues.

For mega menu difference, have you checked and tried the guide about translating menus (from my previous message)?

Please let me know.

For the 500 Internal Server Error, this needs to be investigated in detail. Please report it in a separate ticket because as per our policy we can handle only one issue per ticket. I'll advise to enable debugging on your site. See https://wpml.org/documentation/support/debugging-wpml/ for details, and, provide the information in the new ticket accordingly.

For clarification, is this the Mega Menu in question? https://wpml.org/plugin/mega-main-menu/ and hidden link ?

Or can you please give me a link to the plugin's site or page?

You can also check for the plugin compatibility at https://wpml.org/plugin/. If this is compatible, then of course we can try to help with it.

In our forums, I don't see much about it but mostly used with Elementor, while from your debug info I don't see elementor. Also since you are talking particularly about Astra Pro theme, if you could point to the documentation or plugin site, that would be much helpful.

Thank you for the details. Apparently Astra Pro theme seems compatible with WPML.

To take a look into the issue, is it possible for you to provide admin access to your site? You can create a separate admin user for this purpose, which can be deleted afterwards.

Also provide detailed steps to reproduce the issue and links to pages in admin and on frontend.

Remember to take full backup of your website and database before proceeding. However, a staging/test site is highly recommended, because I may need to try some changes/fixes on the site (including plugins & themes deactivation), which may cause conflicts with the live site otherwise.

Please confirm it in your next reply or let me know if you do not agree with the mentioned.

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Thank you for the details.

I've set your next reply as private again to provide the credentials.

Thank you for your patience and cooperation.

I was able to fix this by doing these steps:

1) In WPML -> Settings -> Custom Fields Translation, clicked "Show system fields" to display the custom fields usually used by plugins and themes, to manage their styles, layouts and related data.

2) Searched for "mega" to bring up all the megamenu related fields, there were several (see attached).

3) Set these to "Copy" (https://wpml.org/documentation/getting-started-guide/translating-custom-fields/) and saved.

4) Then added a test menu item (custom link) to the menu in Appearance (in default language) and saved.

5) Then synchronized menu in WPML -> WP Menus Sync (https://wpml.org/documentation/getting-started-guide/translating-menus/) and it seems to work now.

Remember to repeat the step #5 whenever there are major changes to the menu and design, as well as, translate.