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This topic contains 18 replies, has 2 voices.

Last updated by Alan Kaussen 1 year, 2 months ago.

Assisted by: Shekhar Bhandari.

Author Posts
February 3, 2023 at 8:23 am

Alan Kaussen

Unable to open Translation Basket

February 3, 2023 at 9:18 am
February 3, 2023 at 9:35 am #12953959

Alan Kaussen

Hi @shekhar
How do I send you the entire package for your debugging?

February 3, 2023 at 9:52 am #12954093

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

You can use google drive to send the package.

Thanks

February 3, 2023 at 11:30 am #12954879

Alan Kaussen

Can you enable next reply as private message? I do not want the URL to be public.

February 3, 2023 at 3:25 pm #12956919

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Sure, enabled the private reply.

Thanks

February 3, 2023 at 3:25 pm #12956921

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Sure, enabled the private reply.

Thanks

February 6, 2023 at 7:57 am
February 6, 2023 at 2:08 pm #12968875

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

I replicated your site on my local host and tested it further. I couldn't replicate the issue as it opens properly for me

Also, I checked the login details is changed, so can you update the details again and contact your hosting once to see if there are any server-level errors while trying to visit the page?

Look forward to your reply.

Thanks

February 7, 2023 at 6:09 am #12973801

Alan Kaussen

Hi Shekhar

There is a CPT called models. And it has about 20 posts.
Try to add all 20 models in the post. And then try.
The basket then will be stucked.

Thanks.

February 7, 2023 at 7:14 am #12974255

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

I followed the below steps and it's working

1. Clear the stuck basket using the steps as mentioned here: https://wpml.org/forums/topic/translation-basket-freezes/

2. Disabled all the plugins and added to the basket, it works without any issues

3. Enabled all the plugins and again added the post to the cart, it works without any issues.

Can you try this? Also, I think the post is adding some too many contents so try with 10 cpts at a moment.

Look forward to your reply.

Thanks

February 7, 2023 at 8:44 am #12975415

Alan Kaussen

Hi Shekhar,

Thank you for the reply.
So you are agreeing that after adding the 20 posts it gets stuck. And it gets stuck because it has too much content? Correct?

Shouldn't this be working regardless of content size?
Is there any limitation?

February 7, 2023 at 11:00 am #12976743

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

For me 20 also works fine after the steps I followed above, I suggest 10 as it's more sure that it will work.

Normally 20 should work without any issue but if the page has a lot of content, it will require some server upgrades to make it work, being so I suggested the above.

Let me know if this helps.

Thanks

February 7, 2023 at 11:57 am #12977275

Alan Kaussen

Hi Again,
I did the steps.
And now translation basket no longer appears.

Here is the video: hidden link
Can you please check.

FYI: We are also on a dedicated environment on WPEngine.

February 7, 2023 at 12:30 pm #12977615

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Can you update the login details for your site?

Look forward to your reply.

Thanks

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.