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[Closed] Under "Language URL format" it doesn't let me add www. at the beginning

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Supporter timezone: Europe/Tirane (GMT+02:00)

This topic contains 4 replies, has 2 voices.

Last updated by Marsel Nikolli 4 months, 2 weeks ago.

Assisted by: Marsel Nikolli.

Author Posts
December 20, 2023 at 12:59 pm #15102285

codyO

Tell us what you are trying to do?
I am trying to add www. at the beginning of the second language but when I do so and save it, refresh the page, it removes the www.

Is there any documentation that you are following?
No

Is there a similar example that we can see?
I can give you access to the backend of the site.

What is the link to your site?
hidden link which is my main language (English) and works fine with www. but I am trying to add www. with my German language which is hidden link
December 21, 2023 at 12:36 pm #15110103

Marsel Nikolli
Supporter

Languages: English (English ) Italian (Italiano )

Timezone: Europe/Tirane (GMT+02:00)

Hi,



Thank you for contacting WPML Support, I will be happy to help you.


I was able to check both links that you shared and they both point to the www domains as you can see on the video here:hidden link

Let me know if the issue still persists.

Regards,
Marsel
December 21, 2023 at 1:34 pm #15110779

codyO

Hi Marsel,
So good to have you again 🙂

I made a quick loom to explain how you can reproduce it - hidden link

Let me know if you have any questions or need anything from me.

December 21, 2023 at 2:31 pm #15111241

Marsel Nikolli
Supporter

Languages: English (English ) Italian (Italiano )

Timezone: Europe/Tirane (GMT+02:00)

Hi,

1) Could you please try clearing the website cache first
2) Then try saving the domain, also try unchecking the checkbox "Validate on save" and check if there is any change after.

* I set the next reply as private, I would request a temporary access to further check if the issue persists.

Let me know how it goes,
Marsel
December 21, 2023 at 3:32 pm #15111813

Marsel Nikolli
Supporter

Languages: English (English ) Italian (Italiano )

Timezone: Europe/Tirane (GMT+02:00)

Thanks for providing the access on the website.

I checked the website again and on my end the domain: hidden link is showing the English version of the website (the hidden link is working correctly) .

1) I would suggest you check that the domains are properly set on the hosting side
2) I cleared the cache of the website again but I would give it at least 1/2 time as I remember that the hosting provider you are using uses some good cache mechanisms that takes a bit to refresh.

Let me know if the issue still persists after the cache is fully flushed.

Regards,
Marsel

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