[Resolved] Variation now showing on secondary language

Hi,

Thank you for contacting WPML Support.

Before your ticket is assigned to one of my colleagues, please allow me to walk you through some initial debugging steps. This will help speed up the support process.

I have visited your site and it seems the same variations are showing in both languages as you can see in the attached screenshots. Could you please try to clear your browser cache or please let me know if I missed something?

Thank you

Hello,

Can you please clarify what you me by: "After I added the variations manually to the secondary language, it worked."

It should not be possible for you to add variations manually to 2nd language, as by default these fields are locked.

Thanks,
Drazen

Hello,

thanks for getting back.

As I can see from the video, you have managed to reproduce with a new test product. If that is the case that is helpful.

Since I see you are also using a staging site, can you please try the next steps to check if some other plugin/code is causing issues:

1) Check if the issue happens when only WPML plugins and WooCommerce are activated, all other plugins are disabled?

2) Please change your theme to the WP default theme and check if the issue happens.

Please make a backup before proceeding.

Let me know.

Regards,
Drazen

Hello,

thanks for getting back and taking time to test.

1) Does the issue still happens when only WPML plugins, WooCommerce and Yoast activated, all other disabeld?

2) Yoast should work fine, with WPML. Please check and make sure you are using WPML SEO addon.

- https://wpml.org/documentation/related-projects/wpml-seo/

Regards,
Drazen

Hello,

thanks for getting back.

Please make a full backup of your site (files and database) and confirm it in your next reply.
If possible please provide access to the staging website, not production.

Please note, that I might need to do some debugging procedures like enable/disable plugins, switch themes, change the default language of the user account, and/or access your website database to debug the issue furtherly.

I will share with you any changes or steps done in this process. Please let me know if you do not agree with the above or if I do not have your permission for any.

I would need to access both your site's wp-admin and FTP account, if possible.

I have enabled the private username and password fields in your next reply.

I suggest you create a new user, set it as an administrator and then add those credentials in the private fields mentioned.

You can safely add your information into these fields.

Regards,
Drazen