I am trying to: edit urls and other information but when edit a divi page in the translated language the sites leaves wordpress and all the backend option on top disappear.
Link to a page where the issue can be seen: hidden link
I expected to see: you can see on the screen shots that I am sharing
Thanks for contacting WPML forums support. I'll be glad to help you today.
1) First of all, sorry for the late reply due to a higher workload. Please go to WPML-> Languages, and enable the (Auto sign-in and sign-out users from all domains) option.
After that, please logout and login again, then switch the language to check if the issue is fixed.
2) It's not related to the issue, but according to your Debug.info, the WP memory limit needs to be increased. PHP memory is fine, but WordPress uses 40Mb as default. The minimum requirements for WPML are 128 MB. (Kindly check this page https://wpml.org/home/minimum-requirements/)
You can increase it by adding the following code in your wp-config.php file right before the /* That's all, stop editing! Happy publishing. */ line:
Thanks for your update. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
– preferably to a test site where the problem has been replicated if possible –
in order to be of better help and check if some configurations might need to be changed.
Your next answer will be private, which means only you and I can access it.
❌ Please backup your database and website ❌
✙ I would need your permission to de-activate and re-activate the Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical.
✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.