Skip Navigation

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Our next available supporter will start replying to tickets in about 6.49 hours from now. Thank you for your understanding.

Sun Mon Tue Wed Thu Fri Sat
9:00 – 18:00 9:00 – 18:00 9:00 – 18:00 9:00 – 18:00 9:00 – 18:00 - -
- - - - - - -

Supporter timezone: Africa/Cairo (GMT+03:00)

This topic contains 9 replies, has 2 voices.

Last updated by Osama Mersal 1 year, 4 months ago.

Assisted by: Osama Mersal.

Author Posts
December 10, 2022 at 5:32 pm #12626491

duarteG

I am trying to: edit urls and other information but when edit a divi page in the translated language the sites leaves wordpress and all the backend option on top disappear.

Link to a page where the issue can be seen: hidden link

I expected to see: you can see on the screen shots that I am sharing

Instead, I got:

Captura de ecrã 2022-12-10, às 17.25.20.png
Captura de ecrã 2022-12-10, às 17.22.47.png
December 13, 2022 at 7:14 am #12639557

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

1) First of all, sorry for the late reply due to a higher workload. Please go to WPML-> Languages, and enable the (Auto sign-in and sign-out users from all domains) option.

After that, please logout and login again, then switch the language to check if the issue is fixed.

2) It's not related to the issue, but according to your Debug.info, the WP memory limit needs to be increased. PHP memory is fine, but WordPress uses 40Mb as default. The minimum requirements for WPML are 128 MB. (Kindly check this page https://wpml.org/home/minimum-requirements/)

You can increase it by adding the following code in your wp-config.php file right before the /* That's all, stop editing! Happy publishing. */ line:

/* Memory Limit */
define('WP_MEMORY_LIMIT', '256M');
define( 'WP_MAX_MEMORY_LIMIT', '256M');

I hope this helps you. If you need further info, please let me know.

Best regards,
Osama

December 13, 2022 at 9:58 am #12640573

duarteG

Hello Osama,

I have enable the auto sign but the issue continue. I attach a print screen

I also had change wp memory limit, thanks for that!

Captura de ecrã 2022-12-13, às 09.55.48.png
December 13, 2022 at 10:00 am #12640603

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Thanks for your update. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
– preferably to a test site where the problem has been replicated if possible –
in order to be of better help and check if some configurations might need to be changed.

Your next answer will be private, which means only you and I can access it.
❌ Please backup your database and website ❌

✙ I would need your permission to de-activate and re-activate the Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama

December 13, 2022 at 10:20 am #12640757

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

It seems that the admin bar works correctly in both languages. (Kindly check the attached screenshot)

Would you please login to your site using a private tab (Incognito) to check the issue?

Best regards,
Osama

1.jpg
December 13, 2022 at 10:40 am #12640915

duarteG

Thats so strange, on my side don't show like yours even in incognito. when I change the language the bar disappears .

December 13, 2022 at 10:42 am #12640923

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Could you please test with the same access details you provided for me?

Best regards,
Osama

December 13, 2022 at 10:44 am #12640929

duarteG

Yes it is the same access

December 13, 2022 at 10:47 am #12640939

duarteG

I tried in other computer and different browser and it works fine

December 13, 2022 at 10:49 am #12640947

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

It could be a caching issue on your browser, so please clear the browser cache, which should fix the issue.

Best regards,
Osama

The topic ‘[Closed] when edit a divi page in the translated language the sites leaves wordpress’ is closed to new replies.