WooCommerce Multilingual & Multicurrency

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Supporter timezone: Europe/Kyiv (GMT+03:00)

Tagged: WCML

This topic contains 7 replies, has 2 voices.

Last updated by Andrey 1 year, 7 months ago.

Assisted by: Andrey.

Author	Posts
October 6, 2023 at 8:04 am #14525059
jelleV-6	The Currency Switcher is not working on our website. When we open the Developer console it does work and sometimes when logged in it does also work. But with normal use of the website the switchers doesn't work even in incognito modes the currency doesn't switch. Can you help us with this issue?
October 7, 2023 at 8:18 am #14532069
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for contacting WPML support. How did you add the currency switcher switcher? Does the issue persists if you temporarily deactivate all the plugins except WPML, WooCommerce and WooCommerce Multilingual & Multicurrency? Could you please update your WPML plugin to the latest version 4.6.6 and add-ons to benefit from the latest bug fixes and improvements? This may not necessarily resolve your problem, however, in order to troubleshoot the issue best we need to work on the latest code available. You can check the latest released versions under "My Account -> Downloads" on this site. Instructions to update can be found here: http://wpml.org/faq/install-wpml/ Remember to backup your database first before you proceed. You can use a plugin for this if you like (example: http://wordpress.org/plugins/duplicator/) Please re-install WooCommerce Multilingual & Multicurrency on your website. Let us know if the issue persists after an update has been done.
October 10, 2023 at 10:18 am #14548615
jelleV-6	Hi, We added the currency switcher by shortcode. I updated all plugins and re-installed WooCommerce Multilingual & Multicurrency. When logged in it works but when I log out it doesn't. In Troubleshooting mode I disabled all plugin and it works, but with all plugins enabled it also works. Until I log out.
October 10, 2023 at 1:47 pm #14550733
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Could you please show me the place where you added the shortcode? What is the result if you add the currency switcher to the footer, for example? We have just released a new version of WooCommerce Multilingual & Multicurrency 5.2.1. Please check if you are using it. https://wpml.org/account/downloads/
October 16, 2023 at 7:48 am #14581837
jelleV-6	I've added a screenshot of the page with the currency switcher as an attachment. If we place it in the footer the results are the samen, it doesn't work. We are using the latest versions of the plugins
October 16, 2023 at 7:17 pm #14588331
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	I need to request temporary access (wp-admin and FTP) to your site – preferably to a test site where the problem has been replicated if possible – in order to be of better help. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
October 17, 2023 at 7:15 pm #14597497
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	I got the access details. I will take a look and update you here as soon as I know more.
October 18, 2023 at 1:26 pm #14604667
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	I have looked at the website and see nothing suspicious. We just released the WPML 4.6.7 and add-ons. Could you please update the site again and check the issue afterward? https://wpml.org/account/downloads/ If this is still the issue, I need to request a copy of your site to make tests on the local environment. You'll need to install a "Duplicator" plugin on your site temporarily. This will allow you to create a copy of your site and your content. You can provide the snapshot and send me the installer file and the zipped package you downloaded.

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