WPML reg code

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Supporter timezone: Asia/Karachi (GMT+05:00)

This topic contains 3 replies, has 2 voices.

Last updated by Waqas Bin Hasan 1 year, 11 months ago.

Assisted by: Waqas Bin Hasan.

Author	Posts
May 13, 2022 at 8:41 am #11214625
Carlo	I am trying to: re-enter my WPML reg code; after it's saying I'm not using a key, I have not done anything to the old keycode, I can't re-enter it; all options are telling me the key is not correct Link to a page where the issue can be seen: I expected to see: Instead, I got:
May 13, 2022 at 10:29 am #11215575
Waqas Bin Hasan Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Hi, Thank you for contacting the support. Please try the followings: - Go to Plugins → Add New and click the Commercial tab. - Click Unregister WPML from this site. - Then, log into your WPML account and click on Register WPML on your sites to see the list of sites you have registered. - Click the Trash icon next to the site for which you want to delete the old key. - Generate a new site key in your WPML account. - Copy the generated site key and register WPML again by going to Plugins → Add New and click the Commercial tab. Further, may I ask for the debug information of your website for an overview of your setup. Please see https://wpml.org/faq/provide-debug-information-faster-support/ for more information. I've enabled the debug information section for your next reply. Additionally you can also take a look at https://wpml.org/faq/checklist-before-opening-a-ticket-in-wpml-support/ and cross-check for a few initial fixes. Please let me know if this helps resolve the issue. Or I'll try my best to further assist you on the matter. Regards.
May 13, 2022 at 10:36 pm #11219743
Carlo	I still need help on this
May 16, 2022 at 6:51 am #11226463
Waqas Bin Hasan Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Hi, Thank you for providing the information. May I ask for the debug information of your website for an overview of your setup. Please see https://wpml.org/faq/provide-debug-information-faster-support/ for more information. I've enabled the debug information section for your next reply. Additionally you can also take a look at https://wpml.org/faq/checklist-before-opening-a-ticket-in-wpml-support/ and cross-check for a few initial fixes. Please let me know if this helps resolve the issue. Or I'll try my best to further assist you on the matter. Regards.

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