Background of the issue:
I am trying to use AI translation credits on my site hidden link. I have 10354 credits assigned to this site and have 90000 more credits for the next year because I renewed the subscription
Symptoms:
In the settings, it states that 'Your site has no credits for AI translation.' I am unable to automatically translate and receive the message: 'You don't have enough credits to translate automatically!'
Questions:
Why does the setting states that my site has no credits for AI translation?
Why can't I automatically translate despite having credits assigned?
This type of issue usually happens when the WPML is not registered properly on that site or credits are stuck on site migration somehow. Can you please try to follow these steps and see if this resolves the issue:
3. Login to hidden link site and go to the Plugins >> Add new > Commercial tab and click the ‘Unregister WPML from this site’ link if that link exists.
4. Please click the ‘Register WPML’ link.
5. Click the ‘Get a key for this site’ link.
6 It will generate the Key for your site and you can also assign the credits using that popup, you may confirm the assigned credits from WPML >> Translation Dashboard > Translation Tools.
7. Copy the key and paste it back to the input box and press the Register button.
1. Either you can not read the comminication with your chat bot or you ignore it.
I have already reregistered the site in WP-ADMIN:
**Unregister WPML on your site**: Go to your WordPress admin and navigate to **Plugins → Add New → Commercial** tab. Locate WPML and click the **Unregister** link to deregister your current site key.
**Re-register WPML**: In the same **Commercial** tab, click **Register** again. This will prompt you to generate a new key or use an existing one.
This didn't help.
2. In the doc you mentioned it is stated: We do not recommend deleting a site from your list of registered sites unless you are no longer using WPML on it.
Why then should I do this?
3. This site always makes problems - what is wrong with it?
PS Please read the comminication with chat bot - there are some relevant things
1. Please check the automatic translation connection - same doc.
2. In WPML > Translation Dashboard > Translation I see 2 options:
Purchase packages of prepaid credits and assign them to your site
or
Activate pay-as-you-go and continue.
Why should I purchase something if I have enough credits:
Sites Using Prepaid Credits 90000 Credits available hidden link
Credits assigned 19996 hidden link
Credits assigned 10354
cf. screenshot
3. By the way: I do understand that 90000 credits are from the subscription renewed, correct?
I think that I have had unassigned credits from the previous subscription, where are they?
Could you check please
- I suggested removing the key only because your credits were stuck and the site wasn’t syncing properly with WPML’s servers. Re-registering forces a fresh connection and usually clears this issue. It’s safe to do as long as you re-add the key right after. We don’t recommend deleting keys in normal cases, only when something is not syncing correctly, like in your situation.
- I assigned the stuck 19996 credits to hidden link site from here. You may confirm it from WPML >> Translation Dashboard > Translations Tools page.
-.Your 90,000 credits are the refill that comes with the renewal. WPML only tops your balance back up to the plan limit. So if you had unused credits from before, they were simply counted toward that limit. For example, if you already had some credits left, the system only adds the remaining amount needed to reach 90,000, not an additional 90,000 on top. Here is a doc for more details: https://wpml.org/purchase/wpml-renewal/#:~:text=renew%20WPML%2C%20we-,refill,-your%20translation%20credit
Please let me know if no credits issue is solved or if you need further assistance with this issue.
1. Re credits stuck with WPML’s servers: Thank you - now I can automatically translate in DEV and the message "Your site has no credits for Al translation." has disappeared.
2. Re I assigned the stuck 19996 credits to hidden link site:
Yes I can see it Translation Dashboard > Translation Tools, but according to https://wpml.org/account/manage-credits/ Sites Using Prepaid Credits - it is ZERO!
Cf. screenshot
Please clarify and/or fix this discrepancy.
3. Unassigned credits from the previous year: I do understand that I have lost the unassigned credits (30000) because I have not assigned them to the sites, correct?
If so I should always have all credits assigned before I renew the subscription, correct?
I do understand that it is my fault, but I would appreciate if as an exception you could add those 30000 credits (or what it was) to the PROD site
regards
