annieC-5

Problem:
The client has migrated their site multiple times and is facing issues with WPML's automatic translation, specifically a message stating insufficient credits despite having them.
Solution:
If you're experiencing issues with your WPML credits after migrating your site, we recommend the following steps:
1. Log in to your WPML.org account and go to the Sites page.
2. Delete the site key for your site by pressing the little trash icon. This action will return the assigned credits to your WPML.org account. More details can be found in this documentation: Why credits may be missing and how to fix it
3. Log in to your site and navigate to Plugins >> Add new Plugin > Commercial tab and click the 'Unregister WPML from this site' link if it exists.
4. Click the 'Register WPML' link.
5. Click the 'Get a key for this site' link. It will generate a new Key for your site, and you can also assign the credits using that popup.
6. Copy the key and paste it back into the input box and press the Register button.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.