Problem: The client reported that categories for FRANCE, GERMAN, and SPANISH are not translated in the menu, despite being translated in the WPML configuration. Solution: We checked the menu under Appearances > Menu and found that the product categories are custom links. We then synced the menu into the secondary languages using WPML -> WP Menus Sync. Since custom links require manual translation, we provided two methods: 1) Manually translate the URLs and labels from the Appearance → Menu page. For more details, visit Translating Menus Manually. 2) After syncing the menu structure, use WPML String Translation to translate the URL and label of the custom menu item. For guidance, see Translating Custom Links. Now that the menus are synced, you can proceed to the WPML >> String Translation page to translate your custom links.
If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If needed, do not hesitate to open a new support ticket for further assistance at WPML support forum.
Problem: The client reported an issue where the 'product_type' field was set incorrectly for some product translations in a multilingual WooCommerce setup. This was due to the 'product_type' taxonomy being translated. Solution: We recommended the following steps: 1. Set the 'product_type' taxonomy as not translatable from WPML >> Settings >> Taxonomies Translation section. 2. Run the scan available at WooCommerce >> WooCommerce Multilingual & Multicurrency >> Settings tab > Troubleshooting page. After following these steps, the issue was resolved, and the warning banner no longer appeared.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client was experiencing a 500 internal server error on the English version of their website. Solution: 1. We recommended ensuring that the client is using the latest versions of their theme and plugins. 2. We advised the client to re-save Permalinks by navigating to Settings >> Permalinks and clicking the Save Changes button. 3. We suggested clearing all types of cache from the site/server to see if the issue would be resolved. 4. If the problem persisted, we provided a link to an errata page that might offer a workaround: https://wpml.org/errata/htaccess-is-rewritten-with-language-folder/
Please note that the solution provided might be irrelevant due to being outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket with us.
