Problem: The client needed to identify the domain associated with a payment failure notification for WPML's automatic translation service. The notification email did not specify which of the multiple client sites was affected, making it difficult to address the issue. Solution: We advised the client to check the domain with the payment issue by navigating to WPML -> Translation Management -> Tools tab. Meanwhile, we escalated the issue to our second tier of support for further investigation and to ensure future notifications include the domain information. Additionally, we identified the specific site with the payment issue as https://tech-automation.dk/. We also discovered a problem with the payment method and advised the client to contact their bank as retries would not succeed.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
