Problem: When the client selects Spanish on their website, and then navigates to another page, they need to select Spanish again because the language does not persist across different pages. Solution: We recommend ensuring that the language switcher is properly configured to maintain the language selection across different pages. This might involve checking the settings for language persistence in WPML. Additionally, if the issue is specifically related to the menu not being translated, we suggest following our guide on translating WordPress menus with WPML. You can find the guide here: Translating WordPress Menus with WPML.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, please do not hesitate to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through our support forum.
Problem: The client is unable to translate the footer text using WPML, even though other parts of the website are translating correctly. Solution: We recommend checking how the footer was created and ensuring it is configured to be translatable. If you're experiencing this issue, navigate to WPML → Translation Management and send the footer for translation. Additionally, you might find it helpful to consult the How to Translate Avada with WPML documentation for detailed guidance.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: You are encountering an error message on your site indicating that 'WPML String Translation is enabled but not effective, because WPML is outdated.' Despite this, no updates are showing on the plugin page. Solution: If you're experiencing this issue, we recommend you first try clicking the 'Check for updates' button in the Plugins → Add New Plugin → Commercial tab. You can verify the latest released versions under 'My Account -> Downloads' on the WPML site. Detailed instructions for updating can be found here: http://wpml.org/faq/install-wpml/. Please ensure to backup your database before proceeding with the update.
If the problem persists after updating, it might be due to the solution being outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
