Problem: The client is managing multiple websites with a WPML plan and is unsure why each site has different credit numbers for translations. Only one site has been translated automatically into Spanish, while others have manual translations. Solution: We explained that in WPML, credits are managed per website from a shared pool, meaning each site has its own separate credit balance. The differences in credit numbers can be due to: 1. Different initial credit assignments to each site. 2. Variations in credit usage based on the amount of automatic translation performed on each site. For more detailed information on how credits work and their management, we recommend checking the following documentation links:
If this solution does not apply to your case, or if it seems outdated, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: If you're unable to use the WPML editor to translate custom PHP files like home.php on your site, it's likely because the file isn't set up for localization. Solution: We recommend modifying the code to include GetText calls. Once you've made these changes, WPML will be able to read and translate the file.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
