Problem: The client is experiencing an error screen when a specific admin tries to log in, which is suspected to be caused by the WPML plugin. Solution: We recommend checking if the affected admin user has their name, surname, and email correctly set up in their wp-admin profile page. Additionally, log in with a different admin account and navigate to WPML -> Translation Management > Translators. Here, verify if the problematic user is set up as a translator and ensure they have at least one language pair assigned.
If this solution does not resolve the issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You want to prevent certain menu items from being translated in WPML, such as 'i-tips'. Solution: We recommend creating custom menus manually to have full control over which items get translated and which do not. You can find detailed instructions on how to do this by visiting our documentation on Translating Menus.
If this solution does not apply to your case, or if it seems outdated, please check our known issues page and confirm that you have the latest versions of themes and plugins installed. If you still need assistance, we highly recommend opening a new support ticket in our support forum.
Problem: You are trying to manage translations on your site and have 5 items that remain in translation status. Solution: If you're experiencing this issue, we recommend you go to WPML → Support, click on the Troubleshooting link, and select "Cancel in-progress automatic jobs."
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client took over a site and found that WooCommerce strings were incorrectly set to Zulu as the source language, which was causing issues with translating strings on the 'My Account' page in WooCommerce.
4. We requested temporary access to the site to investigate the issue further and provided instructions on how to safely provide this information.
5. After gaining access, we confirmed that all WooCommerce strings were marked as Zulu and provided steps to change the default language to English and translate the strings to Dutch.
6. We successfully updated all strings to have English as the default language and asked the client to confirm the changes on their side.
If the solution provided here does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket: https://wpml.org/forums/forum/english-support/.
Problem: The client is using automatic translation but cannot find an option to translate all the content for their products into French. Manually completing the translation for each product is not feasible for over 700 products. Solution: If you're experiencing difficulty translating multiple products at once and wish to avoid translating your entire website, we recommend using the bulk automatic translation feature. For detailed instructions on how to use this feature, please visit our documentation on Automatically Translating Multiple Translation Jobs in Bulk.
If this solution doesn't seem relevant to your situation, please open a new support ticket so we can assist you further.
