Problem: You encountered a database error after scanning plugins and themes for new strings, indicating an issue with non UTF encoded characters in your database, specifically an emoji (🚀) in the content. Solution: We recommend two options to resolve this issue: Option 1: Remove the Emoji - Locate the page containing the text "Your website could be much faster if it could take advantage of our new features and enhancements. 🚀". - Delete the emoji from the content. - Resubmit the page for translation.
Option 2: Change Database Collation - Ensure you back up your website first. - Access your website's database via your hosting service panel. - Modify the collation of all database tables to one of the recommended settings, which can be found here: Recommended Collations and Charsets.
If these solutions do not apply to your case, or if they seem outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML Support Forum.
Problem: If you're experiencing issues where some posts on your category page display featured images while others do not, it might be due to the images not being copied or translated properly into the secondary language. Solution: We recommend following these steps to synchronize the images: 1. Navigate to WPML >> Settings >> Media Translation section. 2. Temporarily disable the “Automatically detect best options for translating image texts” option. 3. Click on the “Setup manually” link. 4. Check the “Duplicate image texts (alt, caption, title) for all feature images to all languages” option for Existing Content. 5. Click the “Start the Process” button. 6. Re-enable the “Automatically detect best options for translating image texts” option. Please check your category pages again to see if the issue with the featured images has been resolved.
This solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is unable to see the logo on their Serbian site and there are no display photos on recent posts on the Serbian site. Solution: If you're experiencing issues with missing logos or images on your multilingual site, we recommend following these steps: 1. Ensure the WPML Media Translation plugin is installed and activated. You can install it via your WP dashboard under Plugins >> Add New Plugin >> Commercial tab, or download it from here. 2. Navigate to WPML >> Media Translation. 3. Use the search function to find the logo by entering 'logo' and clicking the Filter button. 4. Click on the Plus (+) icon next to the logo, add the logo name in the Name field to enable the save button, and then click “Save media translation”. 5. Clear all types of site/server/CDN cache.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket for further assistance at WPML support forum.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
