Problem: The client was unable to see the Arabic translation of their website when not logged in as an admin. Additionally, the page appeared with a mobile screen width when viewed in admin mode.
Solution: 1. We advised the client to ensure that the Arabic language was not hidden in the WPML -> Languages -> Hidden languages section. 2. We recommended activating the WordPress debug mode to identify any errors that might be causing the issue. The guide for enabling debug mode can be found here: Debugging in WordPress. 3. After reviewing the debug logs, it was found that the 'woo-min-max-quantity-step-control-single' plugin might be causing the issue due to a fatal error. We suggested deactivating this plugin to see if the problem resolves.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket for further assistance.
Problem: You are setting up your site to open in Arabic by default and want to switch to English when needed. However, when you select English, the site redirects back to Arabic. Solution: We have tested your site and found that the language switch works correctly, redirecting to the English version of the site as expected. We recommend trying the following steps: 1. Clear your browser's cache and cookies. 2. Try accessing your site using a different Internet browser to see if the issue persists. If these steps do not resolve the issue, it might be due to a configuration that is either outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket with us for further assistance at WPML support forum.
Problem: If you're experiencing issues where your Arabic page is not loading completely after an update, it might be due to a plugin conflict. Solution: We recommend checking if the Moyasar Payment Gateway plugin is up to date. If the plugin is updated and the problem persists, it's likely not related to WPML but rather to the plugin itself. In this case, you should contact the plugin's author for further assistance. Additionally, ensure that all translations are loaded at the correct time, ideally at the 'init' action or later, to avoid any issues.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need help, please open a new support ticket with us.
Problem: The client was unable to see translations for certain product attributes like size, lamination, and quantity on their multilingual website. Solution: If you're experiencing similar issues with missing translations for product attributes, we recommend checking the completeness of your translations. In this case, we accessed the translation editor and completed the missing translations by ensuring all fields were translated and then clicking the 'complete' button. This resolved the issue, and the product attributes were correctly displayed in the desired language.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client was unable to translate their website products to Arabic using WPML. Solution: We checked the site and discovered that the products were not set as translatable. We then made the products translatable and updated the product in the default language along with its translation. Finally, we created a printing option for the Arabic product. We recommend checking if the product is now correctly translated and functioning as expected.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client asked why the word 'home' in breadcrumbs was not translated. Solution: If you're experiencing this issue, we recommend you follow these steps: 1. Go to WPML-> Theme and plugins localization, select your theme/plugin, and scan. 2. Go to WPML-> String Translation. 3. Scroll down and click on the Translate texts in admin screens » link. 4. Search for the needed strings. 5. Select the strings. 6. Click on the "Add to String Translation" button. 7. Then click on the "« Return to String Translation" link. 8. Translate the strings, clear the cache, and check the front end.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
