Problema: O cliente está desenvolvendo um site e enfrenta um erro crítico que impede a ativação do WPML Multilingual CMS sempre que há uma atualização do plugin. Além disso, o OTGS Installer também não ativa. Solução: Se você está enfrentando esse problema, recomendamos que siga estes passos para tentar resolver: 1. Faça um backup completo do seu site. 2. Acesse https://wpml.org/account/downloads/ 3. Clique em 'Download WPML Manually'. 4. Baixe a última versão do WPML Multilingual CMS. 5. No seu site, vá em Plugins > Add New > Upload Plugin. 6. Faça o upload do arquivo zip que baixou e ative o plugin. Após seguir esses passos, mantenha o seu debug.log ativo e compartilhe o arquivo de erros conosco caso o erro ocorra novamente. Pedimos desculpas por não possuir uma solução de longo prazo no momento, mas como não conseguimos reproduzir o problema, não há o que investigar mais profundamente.
Se a solução apresentada se mostrar irrelevante, seja porque está desatualizada ou não se aplica ao seu caso, recomendamos que abra um novo ticket de suporte. Também recomendamos fortemente que verifique os problemas conhecidos, confirme a versão da correção permanente e certifique-se de que instalou as versões mais recentes dos temas e plugins. Para mais assistência, visite nosso fórum de suporte.
Problem: You are unable to activate the WPML plugin on your site after a critical error occurred during an update. The plugin now generates a fatal error message whenever you attempt to activate it. Solution: We recommend deleting the plugin files from your site and installing a fresh copy. You can download the latest version of the plugin from https://wpml.org/account/downloads/. After installation, try activating the plugin again to see if the issue persists.
If this solution does not resolve your issue or seems outdated, please check for related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem continues, we highly recommend opening a new support ticket at WPML support forum for further assistance.
Problem: If you're experiencing an issue where the WPML plugin has disappeared from your WordPress BackOffice and generates a fatal error when attempting to activate or reinstall, and it claims to be already installed even though it's not showing up, this might be due to the core plugin not being updated. Solution: We recommend checking if the WPML Multilingual CMS plugin, which is our core plugin, is updated and activated. This was the solution for a similar issue where, after updating and activating the core plugin, the problem was resolved.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client wants to know if they can use WPML for another domain after one of their company sites has closed down. Solution: We recommend deleting the WPML site key for the closed company's website. You can do this from your WPML.org account at https://wpml.org/account/sites/. Afterward, create a site key for the new domain you want to register. Then, log in to the new site and register using the newly generated WPML site key (found under Plugins>>Add New Plugin>>Commercial tab). Please try this and let us know your feedback.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
