Hi there,
Thanks for contacting WPML support, I will be glad to help you.
Can you please elaborate a bit more on what exactly you are trying to accomplish? Also, please provide me with a screenshot showing the issue if possible.
1. Please create a full backup of the database and website then go to WPML > Support > Troubleshooting page, and click the following:
- Clear the Cache in WPML
- Remove ghost entries from the translation tables
- Fix element_type collation
- Fix WPML table collation
- Set language information
- Fix post type assignment for translations
Once that is done, create the duplicate again then check if the issue is resolved.
To enable it, open your wp-config.php file and look for:
define('WP_DEBUG', false);
And change it to:
define('WP_DEBUG', true);
// Enable Debug logging to the /wp-content/debug.log file
define('WP_DEBUG_LOG', true);
// Disable display of errors and warnings which is recommended on a live site.
define('WP_DEBUG_DISPLAY', false);
@ini_set('display_errors',0);
Then try to reproduce the issue and check if any errors were saved to the debug.log log file inside the /wp-content/ directory
If you can paste your debug.log to https://pastebin.com/ and provide me that link, it would be great!
3. Please also check if the issue persists in a minimal environment by following these steps:
- Deactivate all the plugins that are not related to WPML (Including the Divi addons)
- Create a new page with Divi and duplicate it
- If the issue is gone, activate the plugins one by one to see with which one there is an interaction issue.
❌ Please backup your database and website before performing the above test ❌
To best troubleshoot the issue, kindly create a copy of your site and provide a link to download it. You can use the Duplicator plugin (https://wordpress.org/plugins/duplicator/).
The plugin will create a package file that you can download then upload again to Google Drive or Dropbox and share the download link in the next reply which I have marked as private. Then I’ll debug the issue locally to avoid affecting your live site or will escalate it to our developers for further investigation if needed.