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[Resolved] I get an error when trying to translate a page.

This thread is resolved. Here is a description of the problem and solution.

Problem:I get an error when i try to use the translation editor

Solution: Please check the solution in the link below

Relevant Documentation: https://wpml.org/forums/topic/i-get-an-error-when-trying-to-translate-a-page/#post-11126681

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This topic contains 2 replies, has 2 voices.

Last updated by tomasA-11 1 year, 12 months ago.

Assisted by: Alejandro.

Author Posts
April 29, 2022 at 2:32 pm

tomasA-11

I am trying to: Translate a page

Link to a page where the issue can be seen:hidden link

I expected to see: The page editor or translation editor so that I can translate

Instead, I got: Error message: WPML could not translate page please try again
When I try to use the translation manager I get the error below.

wpml error.png
April 30, 2022 at 3:01 pm #11126681

Alejandro
Supporter

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

hello there!

1) Go to WPML -> Support -> Troubleshooting
Press the following buttons:
• "Clear the cache in WPML"
• "Remove ghost entries from the translation tables"
• "Fix element_type collation"
• "Set language information"
• "Fix post type assignment for translations"

2) Please go to WooCommerce > WooCommerce Multilingual > Status and do all that it's mentioned that is still yet to-do.

3) Try to recreate the problem and check if it's still happening.

If it is, please TAKE A SITE BACKUP and then run the following queries on your database:

DELETE FROM `wp_icl_translations` WHERE `element_id` IS NULL

and the following one:

DELETE FROM `wp_icl_translations` WHERE `source_language_code` = 'all'

- go to WPML->Support->Troubleshooting and click on "Set language information"

Let's see if any of this helps you solve the problem.
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.