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Tagged: Bug
This topic contains 11 replies, has 2 voices.
Last updated by Bigul 1 year, 3 months ago.
Assisted by: Bigul.
Author | Posts |
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September 15, 2023 at 6:26 am #14400677 | |
colasB |
I am trying to: change wrong links on the french menu Link to a page where the issue can be seen: hidden link should be hidden link I expected to see: Instead, I got: Everytime we change a link for the french website, it doesnt work. Every changes are not taking into account. Seems like we are losing rpecious time by doing the same modifications over and over, and the next day when we check if everything is okay, there is a new issue and a wrong link. We are running marketing campaign on the french market and it's not acceptable that we spend so much time on the translations to have this kind of issues. Please help us by resolving this as quickly as you can. |
September 18, 2023 at 7:47 am #14409715 | |
Bigul Supporter
Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00) |
Hello, Welcome to the WPML support forum. I will do my best to help you to resolve the issue. Sorry for the late response because of the weekend. We hope you are using WPML Advanced Translation Editor for translating the posts/page and following this documentation for translating the links. https://wpml.org/announcements/2020/02/translating-links-with-advanced-translation-editor/ If the problem remains, please let us know the exact steps to reproduce the issue on your site. It would be great if you could share a screencast for a better understanding of the bug. -- Bigul |
September 18, 2023 at 3:15 pm #14413633 | |
colasB |
Please find attached screenshots showing you the modifications I made following the article you sent me. Changes are not taken into account, and I don't understand why... |
September 18, 2023 at 5:00 pm #14414349 | |
Bigul Supporter
Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00) |
Hello, Thank you for the updates. Please fill in the private details fields after a full site backup{mandatory}. I would like to access the admin area of your site for further checking. Refer to the following links for more details about our private information sharing policies. hidden link Please use Google Drive or Dropbox for sharing the screencast. -- Bigul |
September 19, 2023 at 8:22 am #14417125 | |
colasB |
Here is the link to the video: hidden link |
September 19, 2023 at 1:20 pm #14419861 | |
Bigul Supporter
Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00) |
Hello, Thank you for the credentials and Screencast URL. Please grant us access to view the Screencast. -- Bigul |
September 20, 2023 at 10:47 am #14429309 | |
Bigul Supporter
Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00) |
Hello, This requires more testing. Please allow me to make a copy of your site using the All-in-One WP Migration for debugging the issue on my local server. So we can troubleshoot the bug without affecting your live site. -- Bigul |
September 20, 2023 at 11:37 am #14429761 | |
colasB |
Hi Bigul, That's okay. |
September 20, 2023 at 4:28 pm #14432359 | |
Bigul Supporter
Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00) |
Hello, Thank you for the permission. I made a copy of the site, will debug it further, and get back to you soon. Please wait. -- Bigul |
September 21, 2023 at 10:09 am #14437243 | |
Bigul Supporter
Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00) |
Hello, Please check the following screencast. I am not able to reproduce the issue exactly in my local copy or on your site now. It looks like a cache issue. So please clear all types of caches and make sure the issue exists or not. hidden link -- Bigul |
September 21, 2023 at 8:26 pm #14442211 | |
colasB |
Hi Bigul, it seems that it works right now. Seems like it was the "https" search on the translate management tool that we didn't do. Thank you very much for your help. We'll keep you inform if everything is okay once we did all pages with your process. Thanks again. |
September 22, 2023 at 7:28 am #14443897 | |
Bigul Supporter
Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00) |
Hello, Thank you for the feedback. Happy to know you are getting the expected results now. Please feel free to ping us if you need any further assistance with WPML. We are happy to help always. -- Bigul |