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[Escalated to WPML Developers team] Setting Which Currency to Receive Payments In

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Supporter timezone: America/Los_Angeles (GMT-07:00)

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This topic contains 17 replies, has 3 voices.

Last updated by Bobby 9 months, 2 weeks ago.

Assisted by: Bobby.

Author Posts
April 7, 2023 at 10:00 am #13426289

fernandoS-45

Tell us what you are trying to do? I am trying to configure for UAE payments in EUR (AED is not a currency allowed by Paypal)

Is there any documentation that you are following? https://wpml.org/documentation/related-projects/woocommerce-multilingual/multi-currency-support-woocommerce/?utm_source=plugin&utm_medium=gui&utm_campaign=wcml#setting-which-currency-to-receive-payments-in

Is there a similar example that we can see?

What is the link to your site? hidden link

Screenshot 2023-04-07 at 10.58.13.png
Screenshot 2023-04-07 at 10.55.56.png
April 7, 2023 at 12:47 pm #13427179

fernandoS-45

Hello, even for USD is not allowing payments in EUR. Please analyse images in attachment.

Screenshot 2023-04-07 at 13.46.59.png
Screenshot 2023-04-07 at 13.45.14.png
April 7, 2023 at 4:23 pm #13428403

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hello,

Go to WooCommerce->WooCommerce Multilingual->Multi Currencies and share a screenshot of the currency table with me.

Click on the "pencil" icon next to USD and check if the payment gateway is enabled. If it is you would want to disable it.

Make sure it is enabled only for the currencies not covered by PayPal.

Let me know your results, please.
April 8, 2023 at 2:49 pm #13431515

fernandoS-45

Hello Bobby,

thank you very much for your answer.

I already did what you asked, but it didn't solve the problem. I send the images in attachment.

Screenshot 2023-04-08 at 15.38.28.png
Screenshot 2023-04-08 at 15.40.54.png
Screenshot 2023-04-08 at 15.48.15.png
April 10, 2023 at 6:25 pm #13439479

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

I would like to request temporary access (wp-admin and FTP) to your site to test the issue.
(preferably to a test site where the problem has been replicated if possible)

**Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken **

I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/
You will find the needed fields for this below the comment area when you log in to leave your next reply.
The information you enter is private which means only you and I have access to it.

NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin.

Thank you,
Bobby
April 15, 2023 at 6:09 am #13478381

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hi Vitor,

Thank you for the access details!

Please see my screen recording.

The AED will process in EUR and the USD will process in USD without the warning.

One issue that I do see at the moment is that I am not able to switch to EUR, USD and AED seem to work but not EUR.

Is this the issue you are experiencing or is this a new issue?

hidden link
April 15, 2023 at 12:21 pm #13478955

fernandoS-45

Hi Bobby,

thank you very much for your help.

I saw your video, but you didn't press the button - Paypal - to simulate the finalization of the payment, that's when the error occurs, when we actually proceed to the payment.

Regarding the other mistake you noticed, I had already noticed it too, but as this one is more important, I didn't want to mix things up.

Please see the following video: hidden link

Vítor
April 17, 2023 at 11:47 pm #13491045

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hi Vítor,

I was able to reproduce the behavior now.

In the checkout, I test all currencies this time and indeed I got the same error.

Please use the following link to log in to a sandbox I created for us.

Add your PayPal account -> Go to WCML->Multicurrencies and enable the payment gateway, then let me know your results with the test product.

This will allow us to verify if this is an issue with PayPal + WPML's feature or with a third party plugin possibly.

hidden link
April 18, 2023 at 1:58 pm #13496613

fernandoS-45

Hello Bobby,

thank you very much for your help.

I did everything as you asked and the same error still appears. In my humble opinion WPML is not passing the value in EUR to Paypal and that is why Paypal shows this error,

Can you review please? I left the credentials in the sandbox.

Attached you can analyze the error.

Always available to help.

Carefully,
Vitor

Screenshot 2023-04-18 at 14.58.19.png
April 19, 2023 at 2:31 am #13500841

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hello,

I escalated this thread to our 2nd tier support and they will take a look at this issue.

You will be notified as soon as new information is available.

Thank you,
Bobby
April 24, 2023 at 3:59 pm #13528719

fernandoS-45

Hi Bobby,

thank you very much for your help.

When is expected to have this situation solved?

Best regards,
Vítor
April 24, 2023 at 8:51 pm #13529875

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hello Vítor,

our team was able to confirm this issue and has moved it to our dev team. At the moment there are no updates but once I have some feedback or a workaround available will update you here.
May 6, 2023 at 11:12 am #13598185

fernandoS-45

Hi Bobby,

thank you very much for your answer and I apologize for bothering you again.

Can you please tell me when I will have this situation resolved, this feature is very important for me as I really need this for my international store.

Vítor
May 8, 2023 at 4:54 pm #13607679

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hi Vítor,

I will make sure to update you here once there is any news.

Thank you for your patience.

May 26, 2023 at 2:59 pm #13724013

fernandoS-45

Hi Bobby,

thank you very much for your answer.

I apologize for bothering you again, but I reported this almost 2 months ago and still no solution, can you help me please? I really need this implementation in my stores.

Best regards,
Vítor