[Closed] Translation removes template

Hi,

thanks for contacting us.

We don't have any information to understand what the issue is. Please provide us with debug information https://wpml.org/faq/provide-debug-information-faster-support/

Hello Maxine,

I'd be helping you further on this issue.

How are the templates created, normally when translating, templates should be synchronized without any issues.

Can you provide me few page examples where we can see the issue, I suggest you to observe and leave the template when its broken so we can check what went wrong.

Further, To help you further on this issue, I would need further information, so could you please go to WPML > Support > Debug Information and give me the information in the next reply. You can read the detailed instruction here: http://wpml.org/faq/provide-debug-information-faster-support/

Look forward to your reply.

Thanks

Hello there,

Can you provide feedback on my previous response?

Look forward to your reply.

Thanks

Hello there,

To debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site.

So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply.
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This info is private and available to you and WPML supporters only.
Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Note:
Backup your sites before providing the credentials or if possible provide credentials for the test site

Look forward to your reply.

Thanks