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This topic contains 5 replies, has 2 voices.

Last updated by Mohamed Sayed 11 months, 3 weeks ago.

Assisted by: Mohamed Sayed.

Author Posts
May 10, 2023 at 2:37 pm #13623705

pierS-2

I am trying to: duplicate content but I can not find in the destination language

May 10, 2023 at 8:31 pm #13626589

Mohamed Sayed

Hi there,
Thanks for contacting WPML support, I will be glad to help you.

Can you please elaborate a bit more on what exactly you are trying to accomplish? Also, please provide me with a screenshot showing the issue if possible.

If you're trying to bulk duplicate posts/pages, you can use the Translation Management module to achieve that. Please follow the steps mentioned here: https://wpml.org/documentation/translating-your-contents/displaying-untranslated-content-on-pages-in-secondary-languages/#how-to-duplicate-pages-and-posts-in-bulk

Regards,
Mohamed

May 11, 2023 at 6:46 am #13627285

pierS-2

Yes we followed this instructions...we can create the transaltion page but the content is not included in the page. We use Divi

Screenshot 2023-05-11 at 08.48.22.png
May 11, 2023 at 10:31 am #13629109

Mohamed Sayed

Hi,

1. Please create a full backup of the database and website then go to WPML > Support > Troubleshooting page, and click the following:

- Clear the Cache in WPML
- Remove ghost entries from the translation tables
- Fix element_type collation
- Fix WPML table collation
- Set language information
- Fix post type assignment for translations

Once that is done, create the duplicate again then check if the issue is resolved.

2. If the issue persists, kindly provide me with the WordPress debug.log, this will allow us to see if any PHP errors are being produced. More Info: https://wordpress.org/support/article/debugging-in-wordpress/

To enable it, open your wp-config.php file and look for:

define('WP_DEBUG', false);

And change it to:

define('WP_DEBUG', true);
// Enable Debug logging to the /wp-content/debug.log file
define('WP_DEBUG_LOG', true);
// Disable display of errors and warnings which is recommended on a live site.
define('WP_DEBUG_DISPLAY', false);
@ini_set('display_errors',0);

Then try to reproduce the issue and check if any errors were saved to the debug.log log file inside the /wp-content/ directory
If you can paste your debug.log to https://pastebin.com/ and provide me that link, it would be great!

3. Please also check if the issue persists in a minimal environment by following these steps:

- Deactivate all the plugins that are not related to WPML (Including the Divi addons)
- Create a new page with Divi and duplicate it
- If the issue is gone, activate the plugins one by one to see with which one there is an interaction issue.

❌ Please backup your database and website before performing the above test ❌

Let me know please how that goes.

Regards,
Mohamed

May 11, 2023 at 11:31 am #13629853

pierS-2

Hi,

The problem perists but I can tell you that we installed only 2 WPML plugins (attached screenshot), please let me know if we need more

Kind regards

Screenshot 2023-05-11 at 13.30.15.png
May 11, 2023 at 2:08 pm #13631089

Mohamed Sayed

Hi,

To best troubleshoot the issue, kindly create a copy of your site and provide a link to download it. You can use the Duplicator plugin (https://wordpress.org/plugins/duplicator/).

The plugin will create a package file that you can download then upload again to Google Drive or Dropbox and share the download link in the next reply which I have marked as private. Then I’ll debug the issue locally to avoid affecting your live site or will escalate it to our developers for further investigation if needed.

Please check here for more details: https://wpml.org/faq/provide-supporters-copy-site/

Thanks for your cooperation.

The topic ‘[Closed] can not duplicate all content from default language’ is closed to new replies.