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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are experiencing issues with translation credits not being recognized, even though you have credits available.
Solution:
If you're encountering this issue, it's possible that the credits are assigned to a different site (like a staging site) rather than the live site where you are trying to use them. We recommend assigning the credits directly to the live site by following the instructions here: How to Assign Automatic Translation Credits to Your Sites.
Alternatively, you can connect all your registered sites, including sub-sites in the same multisite setup and copies of your original site, to share packages of automatic translation credits. For more details, visit: Automatic Translation Subscription for Multiple Sites.

If this solution does not apply because it might be outdated or not relevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum for further assistance.

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Last updated by mateuszB-14 2 weeks, 2 days ago.

Assisted by: Andrey.

Author Posts
March 26, 2025 at 4:26 pm #16864267

mateuszB-14

Great, thank you very much. The engines work but when I try to translate, even though I have credits for this page, unfortunately I get a message that I don't have them. Can you try to translate one of the pages to be sure? For example, a podcast?

March 26, 2025 at 4:33 pm #16864364

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

You probably assigned the credits to the staging site, but trying to use them on the live site?

If I am correct, please try to assign them to the live site:
https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/#assign-automatic-translation-credits

Or you can connect all your registered sites, including sub-sites in the same multisite setup and copies of your original site, to share packages of automatic translation credits:
https://wpml.org/documentation/automatic-translation/automatic-translation-subscription-for-multiple-sites/

March 27, 2025 at 8:13 am #16866676

mateuszB-14

Thank you very much for all your help. I still don't know what happened, but it's good that it's already great. Greetings