woocommerce shipping options not translated into french

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is unable to translate WooCommerce shipping options into French on their website. Despite updating the WPML plugin and adding string translations, the shipping options still appear untranslated on the frontend.
Solution:
1. Ensure that the WPML plugin and all related add-ons are updated to the latest version, which is currently 4.7.2. You can check for the latest versions and update instructions on WPML Installation Guide.
2. Follow the steps in the guide to find and translate strings that do not appear on the String Translation page.
3. If the issue persists, we recommend creating a full site backup and sharing access credentials with our support team for further investigation.

Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues on WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket on the WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Documentation request

This topic contains 4 replies, has 1 voice.

Last updated by Carlos Rojas 1 week, 6 days ago.

Assisted by: Carlos Rojas.

Author	Posts
March 23, 2025 at 5:41 pm #16849114
marcP-63	Background of the issue: I am trying to translate my WooCommerce shipping options into French on my website hidden link. Previously, I had a similar issue with translating these options into English, which I discussed in a chat on WPML's forum: https://wpml.org/forums/topic/woocommerce-shipping-options-not-translated/. Symptoms: The WooCommerce shipping options are not translated into French. Questions: Can you help me translate the WooCommerce shipping options into French?
March 24, 2025 at 8:11 pm #16853915
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	While one of my teammates handles your ticket, I will provide you with initial debugging steps. Please update your WPML plugin and add-ons to the latest version, 4.7.2, to benefit from the latest bug fixes and improvements. This may not necessarily resolve your problem; however, we need to work on the newest code available to troubleshoot the issue best. You can check the latest released versions under "My Account -> Downloads" on this site. Instructions to update can be found here: http://wpml.org/faq/install-wpml/ If you do not see the updates, you might need to click the Check for updates button in the Plugins → Add New Plugin → Commercial tab. Please remember to backup your database before you proceed. Let us know if the issue persists after an update has been done.
March 25, 2025 at 7:32 am #16854868
marcP-63	Hi , Thank you for your response. Since I didn't see any updates, I went to Plugins → Add New Plugin → Commercial tab. The latest version 4.7.2 seems to be installed, see screenshot. Thank you! Robin
March 26, 2025 at 11:11 am #16862161
Carlos Rojas Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hello Robin, My name is Carlos, and I will continue working on this ticket. Please follow the steps described in this guide: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/ to find and translate these strings. Regards, Carlos
March 26, 2025 at 2:44 pm #16863481
marcP-63	Hi Carlos, I entered the string translations (see screenshot), but on the frontend, that part still isn't translated. I tried updating the translations in Dashboard - Updates and cleared the cache. Can I send you a temporary login, so you can check yourself? Kind regards
March 27, 2025 at 8:19 am #16866683
Carlos Rojas Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Thank you for your message. Please share the access credentials to the site in your next message that I have set private. Confirm you created a full site backup that you can use to restore the site if necessary.
March 27, 2025 at 9:58 am #16867308
Carlos Rojas Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Thank you for sharing the access credentials. I visited the site, but I can't see the string in the cart page. Can you describe step-by-step how to reproduce the issue?