Skip Navigation

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

No supporters are available to work today on this forum. Feel free to create tickets and we will handle it as soon as we are online. Thank you for your understanding.

This topic contains 2 replies, has 2 voices.

Last updated by SoFA 3 years, 3 months ago.

Assisted by: Dražen Duvnjak.

Author Posts
January 15, 2021 at 4:59 pm #7855451

SoFA

I am trying to:
translate using ATE

Link to a page where the issue can be seen:
translating any page

I expected to see:
the ate translator

Instead, I got:
hidden link
redirects

I already tried refreshing the license key.
I am using Pantheon Webhost and included the license key in the wp-config as specified:
https://wpml.org/faq/install-wpml/#registration-using-php
hidden link

January 19, 2021 at 9:23 am #7875971

Dražen Duvnjak
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

sorry for waiting, we have a higher queue these days.

We have had some issue with the ATE server on our side, can you please try again to see if the problem persists?

If the issue still happens please check if happens also when using WP default theme and all other plugins disabled, only WPML plugins active.

Make sure you have a backup before disabling anything.

Please let me know how it goes.

Kind regards,
Drazen

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.