Automatic Translation Credits assigned but not showing up

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Tagged: Credits

This topic contains 1 reply, has 0 voices.

Last updated by Mihai Apetrei 1 day, 3 hours ago.

Assisted by: Mihai Apetrei.

Author	Posts
November 15, 2024 at 3:04 pm #16409052
nemanjaB	Background of the issue: I have 60000 credits assigned to hidden link for automatic translation using WPML. Symptoms: The credits are not showing up on the website, and when I try to translate something, it says 'You don’t have enough credits to translate automatically!' Questions: How can I sync credits with this website?
November 15, 2024 at 4:02 pm #16409248
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi there. I'm sorry to hear that you are going through this and I'm here to help you resolve this. Those credits probably got stuck. So, please let me explain why I think this situation with the credits might be happening. When you initially install and set up WPML, an automatic translation account id is created automatically in the process. If you uninstall/reset WPML or reinstall/set WordPress from scratch, a new automatic translation account ID will be generated, and the credits will remain in the old account. On this page (https://wpml.org/account), can you click the "add/remove credits” button and move the credits back to your WPML.org account? Then, please go here (https://wpml.org/account/sites/) > remove the current site key > generate a new one > then go to your website's backend > Plugins > Add new > Commercial > UNregister WPML from the old key > RE-register WPML with the new key. Now, you can re-add the credits to your site by following the steps here: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/ Please let me know if that works fine for you. Mihai Apetrei