I have bought credits and assigned them to the site, but they are not showing up

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Tagged: ATE

This topic contains 10 replies, has 2 voices.

Last updated by Angeloca 1 year, 4 months ago.

Assisted by: Mihai Apetrei.

Author	Posts
November 21, 2022 at 1:48 pm #12504397
Angeloca	Hi, as I stated, I've bought credits for AT, and assigned them to one site, but they are not showing un in the automatic translation dashboard. This is what I see in the AT dashboard.
November 23, 2022 at 4:03 pm #12520973
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. I don't see any history of credits being assigned to this site: hidden link Did you have any other domains or subdomains or test sites to which you may be added the credits to? Or do you see the credits in your WPML.org account still as mentioned here? - https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/ Please let me know. Mihai Apetrei
November 23, 2022 at 4:05 pm #12521015
Angeloca	Hi Mihai, I'm seeing them assigned:
November 23, 2022 at 6:38 pm #12522127
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there and thank you for your response. Can you please activate the automatic translation account first - once that's ready, can you please send me a screenshot of that page to see how many credits will show up at the top left area? Thank you. Mihai
November 24, 2022 at 11:00 am #12526239
Angeloca	Hi Mihai, thank you. I've activated it (and subsequently disabled the pay as you go option) but I still see 0 credits in the automatic translation dashboard.
November 24, 2022 at 11:06 am #12526257
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. Can you check and see if you can find them now in the backend? Thank you. Mihai
November 24, 2022 at 11:10 am #12526261
Angeloca	Hi Mihail, now I see them. Can you please tell me how you fixed this? I need to activate AT on a couple of other websites in the next weeks
November 28, 2022 at 10:27 pm #12550381
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. The credits were stuck and this can be done only from our side. Feel free to open a new ticket for the other websites and we will be more than happy to help with that in case the credits won't show up in the backend of the website. 🙂 Mihai
November 29, 2022 at 2:34 pm #12555547
Angeloca	Hi Mihai thank you. Is there a way to connect an existing translation account to a website (without registering a new one)?
November 29, 2022 at 5:01 pm #12556827
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. We are working on something to avoid this type of experiences, so that the website will remain connected to the automatic translation account (but only when restoring a site from a backup). But for these type of issues, you would need to connect with our support as the reconnection can be done only from our side. Resetting a WordPress database will not only disconnect the WPML Automatic Translation account from the site but it can also affect other plugin or theme condigurations. I hope that you will find this information helpful. Mihai

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.